Sales Operations & Coaching Manager
Hire Hangar
Cape Town, Western Cape
Sales roles range from in-store assistants and promoters to field reps and consultants, often paying commission on top of a basic salary.
This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).
Job description
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Sales Operations & Coaching Manager
Location: Remote | US Hours Employment Type: Full-Time | Independent Contractor
Role Overview:
We need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best. You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership. You think like an executive, not just a manager.
Key Responsibilities:
- Own the full performance cycle — from onboarding and coaching to PIPs and managing out
- Build and iterate on sales playbooks that balance structure with rep judgment
- Track and analyze team metrics to identify systemic versus individual performance issues
- Manage day-to-day operations including CRM, reporting, and process optimization
- Proactively communicate updates, blockers, and business cases to leadership
- Drive a culture of accountability, quality, and continuous improvement
Required Qualifications:
- 4+ years of senior BPO sales management experience
- Strong operational background — reporting, process design, performance tracking
- Must have worked remotely with US-based companies (non-negotiable)
- American accent and polished communication skills (non-negotiable)
- Proven ability to manage up — framing asks and updates in terms of business impact
- Comfortable with direct, sometimes difficult performance conversations
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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Good to know
What does this sales job pay?
This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).
Do I need experience for sales jobs in Cape Town?
This sales role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted Yesterday