Sales & Procurement Coordinator

Raion Connect is looking for a motivated, detail-oriented and ambitious E-Commerce Administrator to join our growing team.

As a fast-growing technology and e-commerce business, we believe that great people are our greatest investment. We're looking for someone with strong administrative skills, excellent attention to detail, and a passion for delivering quality work. While previous experience is beneficial, we place equal value on intelligence, initiative, integrity and a willingness to learn.

This role offers the opportunity to gain hands-on experience across product management, supplier administration, catalogue management and business operations. You'll work alongside an experienced team, receive ongoing training, and have the opportunity to grow your skills and career as the business continues to expand.

If you're someone who enjoys solving problems, learning new systems and taking ownership of your work, we'd love to hear from you.

Key Responsibilities

Customer Experience

• Deliver exceptional customer service across all customer interactions.
• Build and maintain strong, long-term customer relationships.
• Keep customers informed throughout the order lifecycle.
• Proactively communicate delays, stock shortages or changes.
• Resolve customer queries professionally and efficiently.
• Manage escalations and ensure issues are resolved promptly.
• Follow up after completed orders to ensure customer satisfaction.
• Continuously identify ways to improve the customer experience.

Sales Administration

• Respond to customer enquiries promptly.
• Prepare and follow up on quotations.
• Convert quotations into sales orders.
• Process customer orders accurately.
• Ensure all customer information is captured correctly.
• Assist with returns and after-sales support.

Procurement

• Source products from approved suppliers.
• Request supplier quotations and confirm stock availability.
• Place purchase orders.
• Follow up with suppliers to ensure timely deliveries.
• Build strong supplier relationships.

Order Coordination

• Coordinate orders between Sales, Procurement, Dispatch and Finance.
• Ensure orders are processed accurately and on time.
• Monitor outstanding orders and proactively resolve delays.
• Ensure customers receive regular updates on their orders.

Administration & Reporting

• Maintain accurate customer and supplier records.
• Update internal systems and CRM information.
• Prepare sales and customer service reports.
• Maintain complete documentation for all customer orders.

Minimum Requirements

• Matric (Grade 12).
• Previous experience in customer service, sales administration or order coordination.
• Excellent communication skills.
• Strong computer literacy.
• Intermediate Microsoft Excel skills.
• Excellent organisational and time management skills.

Skills & Competencies

• Exceptional customer service skills.
• Excellent written and verbal communication.
• High attention to detail.
• Strong organisational skills.
• Ability to multitask in a fast-paced environment.
• Problem-solving ability.
• Professionalism and integrity.
• Positive attitude and willingness to learn.
• Strong sense of ownership and accountability.

What We're Looking For

We're looking for individuals who are dependable, curious and committed to excellence. We value people who take pride in their work, communicate professionally, and are always looking for ways to improve.

At Raion Connect, we believe in recognising potential and developing talent. If you're willing to learn, take initiative and grow with the business, we'll provide you with the opportunity, support and exposure to build a rewarding long-term career.

As the company grows, so will the opportunities available to those who consistently demonstrate performance, accountability and a commitment to our values.

Pay: From R7 000,00 per month

Work Location: In person