Sales Support Administrator - Medical Surgical Devices

You will coordinate a wide range of activities, including sales administration, customer master data, pricing, consignment management, finance administration, events, logistics, and compliance. Acting as a central point of coordination, you help ensure efficient business operations while delivering outstanding service to both internal and external customers.

Job Responsibilities

SALES & COMMERCIAL SUPPORT

• Provide day-to-day administrative support to the Interventional Systems Sales team.
• Prepare customer quotations and support public and private tender submissions.
• Assist Sales Representatives with customer documentation, quotations, reports, and system-related queries.
• Support sales reporting and business analysis through Power BI and other reporting tools.

CUSTOMER & COMMERCIAL ADMINISTRATION

• Create, maintain, and update customer master data within SAP.
• Process customer creations, amendments, approvals, and supporting documentation.
• Maintain customer allocations, ship-to addresses, and prospect databases.
• Manage consignment agreements, approvals, customer signatures, and related documentation.
• Support Sales Representatives with consignment procedures and ensure compliance with company requirements.

PRICING & SYSTEMS SUPPORT

• Maintain SAP price files and implement approved pricing updates.
• Process customer-specific pricing and coordinate updates with Customer Service and IT.
• Generate quotations in Salesforce and provide first-line support to Sales Representatives.
• Coordinate Salesforce user access and liaise with system support teams when required.

FINANCE, LOGISTICS & OPERATIONAL SUPPORT

• Raise purchase orders, process goods receipts, submit invoices, and follow up on supplier payments.
• Coordinate month-end purchase order closure and cost centre allocations.
• Support inventory administration, product returns, courier collections, and logistics activities.
• Coordinate on-boarding activities, business cards, SAP user requests, sales meetings, and provide general operational support where needed.

EVENTS & MARKETING COORDINATION

• Coordinate local and international training events, workshops, conferences, and exhibitions.
• Arrange travel, accommodation, visas, venue bookings, and event logistics.
• Coordinate promotional materials, supplier quotations, hospital branding, and marketing support activities.

COMPLIANCE & CONTINUOUS IMPROVEMENT

• Support audit activities, pricing approvals, and compliance documentation.
• Ensure adherence to company policies, quality standards, and regulatory requirements.
• Continuously improve administrative processes, document control, and filing systems while maintaining a strong customer service focus.

Requirements

PROFILE DESCRIPTION

• Grade 12 / National Senior Certificate.
• Diploma or bachelor’s degree in business administration, Sales Administration, Commercial Management, or a related field is an advantage.
• Minimum 3–5 years of experience in a Sales Administration, Commercial Support, or Sales Operations role.
• Experience working with SAP (or another ERP system), Salesforce, Microsoft Office, and Power BI.
• Strong administrative, planning, and organizational skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under deadlines.
• Excellent communication and stakeholder management skills.
• Proactive, customer-focused, and able to work independently as well as collaboratively across teams.
• Experience with tender administration, pricing, finance processes, or compliance is considered a strong advantage.