Sales Team Lead (BPO & Outbound)

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Job Title: Sales Team Lead (BPO & Outbound)

Location: Remote | US Hours Employment Type: Full-Time | Independent Contractor

Role Overview:

We're looking for an experienced Sales Team Lead with a strong BPO background who knows how to build winning teams from the ground up. You've led sales reps, refined processes, and know the difference between a playbook that gets followed and one that actually drives results. If you've worked with US-based companies remotely and can hold your own in front of leadership, we want to talk.

Key Responsibilities:

• Lead and coach a team of outbound sales reps to consistently hit KPIs
• Build and refine sales playbooks based on real performance data and market feedback
• Diagnose performance issues at both team and individual level and act on them quickly
• Manage underperformers directly and confidently — including PIPs and tough conversations
• Oversee daily operations including CRM hygiene, reporting, and workflow management
• Communicate progress and resource needs to leadership in a clear, business-focused way
• Partner with leadership to align team execution with broader company goals

Required Qualifications:

• 4+ years leading sales or SDR teams in a BPO environment
• Proven playbook-building experience with real before/after examples
• Must have remote experience working with US-based clients (non-negotiable)
• American accent and strong communication skills (non-negotiable)
• Data-driven approach to quality and performance management
• Operationally minded — comfortable with reporting, process building, and metrics

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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