Sales Team Leader Financial Services
Callforce BPO
Randburg, Gauteng
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Financial Services Sales Team Leader
The Financial Services Sales Team Leader is responsible for leading, motivating, coaching, and managing a team of banking sales consultants within a high-performance call centre environment. The role focuses on achieving sales targets, ensuring compliance with banking regulations, improving customer experience, and driving overall team productivity and performance.
Key Responsibilities
Team Leadership & Management
Lead, motivate, and manage a team of sales agents within a banking campaign.
Conduct daily team huddles, coaching sessions, and performance reviews.
Monitor attendance, punctuality, and adherence to schedules.
Foster a positive and performance-driven team culture.
Manage employee engagement and morale initiatives.
Sales Performance Management
Drive achievement of sales targets, conversion rates, and revenue objectives.
Monitor individual and team KPI performance daily.
Implement action plans to improve underperformance.
Analyse sales reports and identify improvement opportunities.
Ensure consistent pipeline management and follow-up activities.
Coaching & Development
Provide ongoing coaching, mentoring, and product knowledge support.
Conduct call listening sessions and quality feedback.
Identify training needs and collaborate with training teams.
Support new hire onboarding and nesting processes.
Develop future top-performing sales consultants.
Quality Assurance & Compliance
Ensure all sales activities comply with banking regulations, FAIS requirements, POPIA, and company policies.
Monitor call quality and script adherence.
Ensure accurate capturing of customer information and documentation.
Reduce compliance risks and customer complaints.
Reporting & Administration
Prepare daily, weekly, and monthly performance reports.
Track sales metrics, productivity, and quality scores.
Maintain accurate records of coaching and disciplinary actions.
Provide operational feedback and recommendations to management.
Minimum Requirements
Qualifications
Matric / Grade 12 (Essential)
Clear crim and credit (Essential)
Experience
Minimum 2–3 years’ experience as a Team Leader in a Financial Services call centre environment.
Banking or financial services sales experience is essential.
Proven track record of managing successful sales teams.
Experience in outbound sales campaigns.
Email CV: Leeanne@callforce.co.za
Pay: From R20 000,00 per month
Work Location: In person
Found on Indeed · Posted 5 days ago · Last checked Today
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What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Randburg?
Many call centre roles in Randburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 5 days ago