Sales Team Leader

WE ARE HIRING: OUTBOUND SALES TEAM LEADER

Broadband Solutions Contact Centre

Broadband Solutions is seeking a dynamic, experienced, and results-driven Outbound Sales Team Leader to lead and motivate our Local Outbound Sales team. The successful candidate will be responsible for driving sales performance, developing agent capabilities, maintaining quality and compliance standards, and ensuring the consistent achievement of daily and monthly sales targets.

We are looking for a strong leader with a proven track record in contact centre sales, excellent coaching abilities, and the drive to build a high-performing sales team in a fast-paced BPO environment.

MINIMUM REQUIREMENTS

• Proven experience in outbound sales within a call centre or BPO environment.
• A minimum of 2–3 years' experience in a Team Leader or supervisory role within a contact centre.
• Strong leadership, coaching, floor management, and performance management skills.
• Experience working with dialler systems; VICIdial experience will be an advantage.
• A proven track record of achieving and exceeding sales targets and key performance indicators (KPIs).
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and team motivation abilities.
• The ability to work under pressure while maintaining high performance and professional standards.

KEY RESPONSIBILITIES

• Lead, manage, and motivate a team of outbound sales agents to achieve daily, weekly, and monthly sales targets.
• Monitor real-time floor performance, agent productivity, conversion rates, call volumes, and other key performance indicators.
• Conduct daily team briefings, performance huddles, one-on-one coaching sessions, and regular performance reviews.
• Identify performance gaps and implement targeted coaching and improvement plans.
• Drive accountability, discipline, attendance, productivity, and adherence to operational standards.
• Monitor call quality and ensure compliance with approved sales scripts, customer consent requirements, and campaign procedures.
• Identify and escalate quality, compliance, and operational issues promptly.
• Analyse sales performance reports and provide accurate, timely updates to senior management.
• Support agent development, improve sales techniques, and foster a positive, target-driven team culture.

WHAT WE OFFER

• Competitive, market-related remuneration.
• Performance-based incentives linked to results.
• Opportunities for career growth and professional development.
• A supportive, energetic, and performance-driven working environment.
• The opportunity to contribute to the growth of an expanding BPO operation.

REMUNERATION

Competitive Market-Related Salary + Performance Incentives

EXPERIENCE REQUIREMENT

Minimum 2 years' experience in a Team Leader or supervisory role within an outbound sales or contact centre environment is required.

JOIN OUR TEAM

If you are a passionate sales leader who thrives on achieving targets, developing people, and delivering outstanding results, we want to hear from you!

Take the next step in your career with Broadband Solutions Contact Centre and become part of a team committed to sales excellence and continuous growth.

Pay: From R7 000,00 per month

Work Location: In person