Sales Team Leader
Outsource-x
Cape Town, Western Cape
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
We are looking for a motivated and results-driven Team Leader to lead a team of up to 15 outbound sales and lead generation agents.
Key Responsibilities
- Manage daily team performance and ensure KPIs and campaign targets are achieved.
- Coach, motivate, and support agents to improve productivity and performance.
- Monitor calls for quality and compliance and provide constructive feedback.
- Track call volumes, conversions, and individual performance.
- Provide team training and regular performance reports.
- Identify underperformance and implement appropriate improvement plans.
- Create team incentives and find new ways to improve productivity.
- Escalate and follow through on data, technical, QA, or campaign issues.
- Assist with basic administration and other duties as required.
Essential Experience
- Outbound call centre experience.
- Lead generation, outbound sales, and B2B experience.
- Previous team leadership or supervisory experience.
- Experience with Salesforce or a similar CRM.
- Strong time-management and organisational skills.
- Proven ability to improve productivity and achieve targets.
- Good IT knowledge is advantageous.
Essential Skills & Qualities
- Excellent phone manner and communication skills.
- Strong relationship-building and interpersonal skills.
- Target-driven, resilient, and motivated.
- Excellent written and verbal English.
- Able to work effectively under pressure.
- Proactive, positive, and able to use initiative.
- Strong coaching and leadership abilities.
Team size: Up to 15 agents
Daily individual points target for bonus: 12
If you're a positive, driven leader who enjoys developing people and achieving results, we'd love to hear from you!
Pay: R15 000,00 - R20 000,00 per month
Experience:
- sales: 1 year (Preferred)
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 months ago
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