Salesforce MultiCloud Developer

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

As a Salesforce MultiCloud Developer, you will play a pivotal role in architecting, developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud, Agentforce and Data Cloud platforms. Collaborating closely with Solution Architects and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency. This role demands a deep technical knowledge, a strategic mindset, and the ability to mentor junior developers.

Key Responsibilities

• Salesforce Development: Develop and customise complex Salesforce solutions, focusing on CRM, Loyalty Management, Service Cloud, and Agentforce. Utilise advanced Apex, Lightning Components, and other Salesforce technologies to extend our capabilities.
• Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the functionality, performance, and reliability of Salesforce solutions. Perform unit and integration testing. Support user acceptance testing to validate solutions against requirements and acceptance criteria.
• Solution Design and Architecture: Support the design of scalable, maintainable, and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
• Problem Solving: Tackle complex technical issues, providing troubleshooting, root cause analysis, and solution implementation.
• Integration and Data Strategy: Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security, and performance. Lead the development of data models and governance practices within Salesforce.
• Performance Optimization: Monitor, analyse, and optimize the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands .
• Mentorship: Mentor junior Salesforce developers and engineers, promoting best practices in coding, configuration, and continuous integration/delivery. Foster a culture of excellence and innovation within the team.
• Continuous Learning and Innovation: Keep abreast of the latest Salesforce releases, features, technologies, and best practices. Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, skills and experience required

Required Skills and Qualifications:

• Degree in Computer Science, Software Engineering, or related field.
• 3+ years of experience in Salesforce development, with a proven track record across Salesforce CRM, Service Cloud, and related platform capabilities.
• 3+ years of experience with JavaScript.
• Experience building scalable, maintainable Salesforce Flow solutions.
• Strong expertise in Apex, Lightning components, SOQL, and SOSL.
• Experience with Salesforce integrations using REST APIs, Middleware, Platform Events and other integration tools.
• Advanced knowledge of Salesforce Tooling and Metadata.
• Demonstrated experience in requirements gathering and translating business needs into technical solutions.
• Demonstrated experience in architecting and implementing complex Salesforce integrations and customizations.
• Strong foundation in CRM principles, data modelling, and software architecture.
• Experience delivering AI, Agentforce and automation solutions using technologies such as Salesforce Agentforce, Data Cloud, Prompt Builder, Agent Script, Claude, APIs and workflow automation tools.
• Salesforce Developer Certification, Platform Developer II, Salesforce Administrator and any relevant advanced certifications.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with CI/CD tools like GitHub and Salesforce DX.
• Exceptional analytical and problem-solving skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Ability to share knowledge and work effectively within a team.
• Additional Salesforce certifications related to specific clouds (e.g., Service Cloud Consultant, Marketing Cloud Consultant etc ) are a plus.
• Experience with one or more of the following is desirable: Loyalty Management, Salesforce Voice, Marketing Cloud, Data Cloud, Agentforce or Amazon Connect.