SAP Principle Consultant-Functional
Nedbank
Johannesburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Purpose
Performs business and systems analysis, designs, implements, configures, supports and maintains SAP system. Plays a fundamental role in realisation of business benefits across multiple functional areas or modules in the SAP system. Also involved in solution design and system integration.Job Responsibilities
- Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
- Plans and prioritise work outputs with a realistic sense of time a resources involved and in conformance to programming and/or configuration standards and /or documentation in line with best practices.
- Investigate and propose enhancements which will result in improved performance.
- Responds to customers with the appropriate level of urgency.
- Manage own work and time to achievement of project/deliverables.
- Takes ownership in ensuring that customers expectations are met.
- Customer liaison into business.
- Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
- Highlights potential project or solution risks and issues to project management.
- Acts in a functional integration specialist role across various SAP disciplines.
- Provide and develop new proposals to key stakeholder.
- Provide Industry solutions and bets practices knowledge to clients.
- Maintain and expand client contact as a high level and build credible relationship with key client personnel.
- Actively support other team members on projects as well as SAP internal tasks.
- Share knowledge.
- Prioritise and/or integrate multiple projects /tasks concurrently.
- Provide input to highlight inter dependencies between projects and support.
- Consult on project activities leading to the implementation of the requirements by applying project management principles across multiple projects.
- Consult on SDLC processes.
- Provide direction on all aspects of SAP systems and integration thereof.
- Identify and Mitigate risk.
- Drive problem resolution.
- Involved in pre- project planning e.g. determining scope and solution.
- Keep up to date on Nedbank strategy and SAP technologies.
- Accountable for own activities and performance.
- Takes a disciplined approach and works effectively towards clear objectives and prioritises.
- Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
- Uses and share information from different sources to aid in problem solving.
- Effectively resolves complex problems using creative approaches outside area of expertise.
- Maintain and sharing team knowledge.
- Continually develop core skills, cross-functional expertise and business knowledge.
- Coach and mentor other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
- Responsible for contributing to professional development of consultants.
- Play a role in the recruitment of new consultants.
- Participate in Nedbank Culture building initiatives
- Participate and support corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees Preferred Qualification
- Bcom/IS/IT ENG/BSc/Com Science related degree Preferred Certifications
- Preferably certified in more than one SAP module / ASAP & Solution Manager certifications Minimum Experience Level
- 8 to 10 years SAP Functional Experience Technical / Professional Knowledge
- Architecture Modeling
- IT Infrastructure Architecture
- Principles of project management
- Microsoft Office
- Business analysis
- Presentation Skills
- business consulting and facilitation skills
- System Development Life cycle(SDLC)
- ASAP
- Problem solving skills
- Please contact the Nedbank Recruiting Team at +27 860 555 566
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 6 days ago
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