Schemes Administrator

Job Advert Summary

Hello… An exciting new opportunity has become available within iTOO.

We are looking to recruit a Schemes Administrator for our Schemes Team.

Role Objectives:

• Process all administration and transactions assigned within the set standards required by iTOO, thus contributing to the productivity of the Schemes Department as set out within parameters delegated to you from time to time. Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• Ensure that policy transactions - renewals, endorsements, cancellations, credit control queries, new business etc - are issued and changes recorded accurately and in a timely manner by capturing transactions to core business systems.
• Ensure full compliance to all processes, policies and procedures and identify areas for improvement. Renewal invites to go out 6 weeks before renewal date – Within 48 hours of closing instructions received policy renewal documents to be provided to the broker.
• Ensure that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control Schemes and Sales Team.
• Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards set by the company.
• Variance Management: Adhere to standards set by iTOO. Provide action plans and follow up with corrective actions to all variances.
• Quality Control: Quality standards as set out in the SLA and performance contracts to be adhered to at all times.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Variance Management: Adhere to standards set by iTOO. Provide action plans and follow up with corrective actions to all variances.
• Quality control: Quality standards as set out in the SLA and performance contracts to be adhered to at all times.
• POPIA: Adherence to POPIA requirements.
• Ensure that customers are treated fairly.

Daily Responsibilities:

• Contribute to underwriting the referrals.
• Provide Administrative Support to the Schemes Team.
• Auditing of Files
• Verifying and Raising of Bordereau received from Credit Control
• Process all required transactions within our and Fronting and Vets Portfolios to ensure productivity and efficiency.
• Upload existing Agency documentation on to SalesForce.
• Co-Ordinate and complete Agency Management Queries.
• Be involved in the Agency Onboarding Process.
• Following up and co-ordinating with existing brokers for updated legislative documents.
• Portfolio Transfers between Agency Codes when required.
• Recordkeeping (registers, bordereau’s, documents, e-mails etc) to be always kept up to date.
• Quality standards to be adhered to at all times.

Monthly Responsibilities:

• Feedback to Schemes Manager.
• Provide feedback on Transactions Completed for Agency Management.
• Provide Feedback on all Agency Portfolio Updates.

Compliance Related Contributions and Internal Processes:

• Contribute to effective processing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc. and explaining new or revised products and processes.
• Communicate as needed with stakeholders to obtain information needed to complete screening and transactions.
• Maintain a high level of service to customers (internal and external) according to ITOO service level agreements and within the service standards as set by the company.
• Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Take responsibility for your own career growth and have regular discussions with the relevant role players.
• Ensure that customers are treated fairly.
• Ensure full compliance to all processes, policies and procedures and identify areas for improvement.

Required Knowledge and Experience

Good knowledge of basic insurance principals with at least 3-5 years’ experience Schemes administration and underwriting including:

• Insurance terminology
• Compliance
• Audit
• Credit Control
• Minimum of 2 years administration experience
• Accuracy in the capturing of data to the core business systems
• Understanding of the South African Legal framework
• Self-management and solution driven
• Digital Fluency advantageous
• Good communication (including writing and presentation skills)
• Negotiation skills (internal & external)
• Excellent analytical, adaptability and critical thinking skills
• Attention to detail
• Excellent relationship management skills (have the right approach with the right people)
• Demonstrate common sense, self-motivation and discipline
• Knowledge of the eKundu Core Business System (Training to be provided)
• Well-presented / representative of ITOO’s brand
• Good knowledge of MS Office – Basic level (including Word, Excel, PowerPoint, Outlook)
• Own transport
• Career Orientated with ambition to grow
• Ability to work overtime
• Team Player

Educational Requirements

• Matric essential
• RE 5 and FAIS compliance
• Insurance related qualification or studying towards it advantageous