Section Head:East (Utilities) (External) (12 months fixed-term contract)
South African Nuclear Energy
Other, North West
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Profile:
Responsible for the production and distribution systems as well as recoveries of all Utilities on Pelindaba East.
Key Performance Areas
1. Strategic Alignment
- Ensuring availability and the proper metering and recovery of the following Utilities:
ü Steam
ü Rand Water
ü Compressed Air
ü Demineralised Water
ü Liquid Nitrogen; and
ü Sewage Plant Steam.
2. Process Management
- Metering and Distribution systems:
ü Ensure the proper functioning of all metering points;
ü Maintaining a proper record system;
ü Carry out building inspections where possible to identify any leaks that are unaccounted for and have it repaired; and
ü Identify any abnormalities in consumption figures and investigate same.
- Drafting of weekly, monthly and quarterly reports.
- Drafting of annual water usage and water plan.
3. Operational Efficiency
- Assisting the operators to maintain the maximum efficiency and productivity of the following operations:
ü Steam generation plant and distribution
ü Demin generation plant and distribution
ü Sewage plant
ü Compressed air compressors and distribution
ü Receiving and distribution of rand Water
ü The issuing of Works Permits
ü Arrange isolation for maintenance purposes with clients prior to isolation
ü Isolation: Assist or where necessarily do it self
ü Keeping record of all safety equipment and safety clothing issued to workers
ü See that it is always in a safe and functional condition
ü Keep a good relation between himself and operating personnel
ü Ordering of material and chemicals
ü Check and approve accounts before payment.
- Attend to the following general issues:
ü Do client visits and ensure customer satisfaction and maintain good relationship with clients
ü Conduct customer satisfaction surveys; and
ü Health and Safety Representative.
- Risk Management.
4. C****ost Management
- Operate and utilise metering systems in most cost effective and productive manner.
- Ensure maximum recovery of all Utilities.
- Ensure cost effective utilisation of resources and optimise recoveries to ensure financial break even.
5.People Management
- Human Resources: Adhere to HR rules, i.e. working hours, sick leave, leave etc.
- Manage the overtime.
- Strive to always satisfy customers in service provision and communication with customers.
- Support and work according to QMS rules and utilise prescribed documents.
- Supervise interns.
- Ensure the implementation of Knowledge Retention Plans.
JOB REQUIREMENTS
KEY KNOWLEDGE & SKILLS
- Sound knowledge of fault finding techniques.
- Advance knowledge of development of plant operation procedures.
- Advance knowledge of plant optimisation process.
- Energy Management.
- Knowledge of SHEQ and nuclear regulatory requirements.
- Maintenance planning
- Budgeting
- Project and contract management
COMPETENCIES
- Drive and Results Orientation*
- Safety Orientation*
- Ability to lead personnel on shift
- Problem solving skills
- Customer Service Orientation
- Holistic and Big Picture Thinking
- Analytical Thinking & Attention to Detail
- Assertiveness
- Diversity Awareness
- Trust & Credibility
- Influencing & Negotiation (incl. Conflict Management)
- Technical and Professional Competence
- Conflict Management
- Team Building
MINIMUM QUALIFICATIONS AND EXPERIENCE:
- National Diploma in Mechanical/Chemical/Instrumentation Engineering or equivalent.
- Valid driver’s licence.
- Must be willing to be on standby.
- Must be willing to work overtime.
- At least 7 years’ working experience in similar plants with at least years’ experience as Shift Foreman.
Closing date: 17 July 2026.
CONTACT PERSON
Ms. Lydia Lebona
Tel: 012 305 4150
Important: Necsa Group is committed to Employment Equity when recruiting. Therefore, priority will be given to African Females, African Males, and people with disabilities, in support of achieving our Employment Equity targets.
GENERAL:
Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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