Security Service Technician

Job Details

Division: Technology, Design and Development

Industry: Integrated Facilities (Soft Services)

Business Unit: Technology, Design and Development

Minimum Experience: 3 - 5 years' experience in the installation, maintenance and support of electronic security systems.

Job Functional Area: Technical Services / Security Systems

Job Description

Who we are

Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, the Middle East and the UK. Our core purpose is to add measurable value to our clients.

We do this by creating environments where people can thrive.

This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking is effortless, and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.

Why choose us

Our Vision

To be Africa's leading trusted provider of fully integrated, self-performing property related solutions and services, driven by quality, excellence and forward thinking.

Our Story

Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality management system—to achieve higher service levels and measurable outcomes.

We offer a dynamic, innovative environment where service delivery is advanced through analysis, digital solutions and a commitment to continuous improvement.

Why Join Us

At Excellerate Services, you will become part of a forward-thinking organisation that values innovation, technical excellence and continuous development. You will have the opportunity to work with industry-leading security technologies while contributing to the protection of our clients' people, assets and facilities.

About the Role

The Security Systems Technician is responsible for the installation, configuration, maintenance and support of electronic security systems across client sites. The role ensures the reliability and optimal performance of security infrastructure including CCTV, access control, alarm monitoring, IoT devices and related technologies.

The incumbent will provide technical support to operational teams, conduct preventative and corrective maintenance, perform site assessments and installations, and respond to technical faults to ensure uninterrupted service delivery.

What you will bring

Inherent requirements for the position (non-negotiable)

• Grade 12 (Matric).
• Relevant qualification in Electronics, Electrical Engineering, Information Technology or a related technical field.
• Minimum of 3 - 5 years' experience installing and maintaining electronic security systems.
• Valid driver's licence.
• Willingness to travel extensively to client sites.
• Ability to work after hours and respond to emergency call-outs when required.

Additional demonstrable requirements

• Experience with CCTV, access control, alarm systems and remote video verification (RVV).
• Experience installing and supporting IoT security devices.
• Sound knowledge of networking principles relating to electronic security systems.
• Ability to diagnose and resolve hardware and software faults.
• Experience conducting site assessments and preparing quotations.
• Knowledge of preventative maintenance practices.
• Good report writing and administrative skills.
• Strong planning, organisational and time management abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple projects simultaneously.
• Security systems certifications will be advantageous.

What you will be doing

• Install, configure and commission CCTV, access control, alarm monitoring, RVV and IoT security systems.
• Conduct client site assessments and recommend appropriate security technology solutions.
• Install, test and maintain electronic security equipment in accordance with company standards.
• Troubleshoot, diagnose and repair system hardware and software faults.
• Perform preventative maintenance and system health checks.
• Upgrade existing security systems and ensure compatibility with current infrastructure.
• Support control room operations by ensuring optimal functionality of all integrated security systems.
• Configure and maintain office access control and door management systems.
• Perform software updates, system backups and hardware maintenance.
• Train operational personnel and end users on the effective use of installed security systems.
• Respond to technical breakdowns and provide after-hours support where required.
• Maintain accurate installation, maintenance and service records.
• Prepare quotations for new installations, upgrades and repairs.
• Monitor and control technical stock and equipment inventory.
• Compile and submit weekly reports covering completed work, ongoing projects, system performance and outstanding faults.
• Liaise with internal departments and clients to ensure efficient service delivery.
• Ensure all work complies with company policies, industry regulations and applicable quality standards.
• Adhere to the Excellerate Services Quality Management System (ISO 9001:2015) and all Health, Safety, Environmental and Quality (SHEQ) requirements.

As per Excellerate Services Recruitment and Selection Policy, all equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.

Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may therefore be given to suitably qualified candidates as identified in our Employment Equity Plan. Persons with disabilities are encouraged to apply.

Important Note: All interested candidates must submit a comprehensive CV together with certified copies of relevant qualifications and a letter of application. Please clearly indicate the position you are applying for. If you have not been contacted within two weeks of the closing date, please consider your application unsuccessful.