Senior Administrator - GAP Underwriting

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description Are you an experienced Group Risk Underwriting Administrator with a passion for accuracy, service excellence, and delivering quality outcomes in a fast-paced environment?

We are looking for a Senior Administrator: GAP Underwriting to play a critical role in supporting our underwriting operations. In this role, you will be responsible for the end-to-end administration of underwriting cases, from screening and case creation through to communicating underwriting decisions and managing stakeholder queries. You will work closely with intermediaries, employers, members, medical service providers, and internal teams to ensure efficient case management and exceptional service delivery.

Senior Administrator: Underwriting Key Result Areas Specific Key Result Areas

• Accurately and timeously :

• screens and creates underwriting cases
• send formal correspondence regarding underwriting decisions

• Responds to intermediaries, members and employers regarding underwriting queries in clear and comprehensive manner.
• Professionally communicates with medical and other service providers regarding requirements.
• Updates and maintain underwriting records on relevant systems (Chorus, Compass and GUS)

Generic Key Result Areas

• Follows standardised processes and provides administrative support in line with normal business functioning
• Delivers on daily production standards and works within set time standards
• Adherance to service and quality standards

Competencies

• Ability to work under pressure, managing own tasks and outputs and deliver daily work targets
• Sound analytical and problem solving ability with a focus on attention to detail
• Strong verbal and written communication and interpersonal skills
• Able to work in a team with shared outputs

Qualifications And Experience

• Matric
• 1-3 years working experience in group risk claims and underwriting administration
• Experience in use of Chorus (AWD), Compass and EMS
• Computer literacy with knowledge of MS Office: Word, Excel and Outlook

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Skills Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent

Closing Date 18 August 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. The Old Mutual Story!