Senior Call Centre Agent

Stage Zero is a leading provider of solar and backup power solutions, dedicated to helping South Africans achieve energy independence, lower electricity costs, and safeguard against load shedding.

Senior Call Centre Agent - Cape Town - Office-based role with rotational shifts, including weekends and public holidays.

ROLE OVERVIEW
Are you a seasoned sales star with a passion for renewable energy and customer connection? Do you have what it takes to lead with performance, insight, and influence? Then it’s time to take the next step in your career with Stage Zero. We are looking for a high-performing Senior Sales Call Centre Agent to join our Cape Town-based team. This role is ideal for a confident, target-driven individual with a proven record of success in call center sales—especially within solar, backup, or portable power solutions.

QUALIFICATIONS NEEDED:
· Matric (Grade 12) – Essential
· Minimum 5 years' experience in call center sales
· CRM software experience (1-2 years minimum)
· Proven ability to meet and exceed performance KPIs
· Knowledge of solar/backup power a major bonus!

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:
· Drive sales of solar, backup, and portable energy products
· Handle inbound and outbound sales across calls, WhatsApp, email, chat & social media.
· Lead cold calling campaigns to grow our customer base.
· Guide customers through their journey with empathy and efficiency.
· Upsell, cross-sell, and turn every interaction into an opportunity.
· Ensure accurate record-keeping and compliance in CRM systems.
· Ability to work rotational shifts, including weekends and public holidays.
· Excellent communication skills—verbal, written, and digital.
· Working independently and as part of a high-performing team
· Staying cool under pressure and driven by targets
· Using tools like Microsoft Office and CRM systems like a pro.

PERSONAL ATTRIBUTES
· Excellent communication and interpersonal abilities.
· Pro-active, organised, able to multitask, and work well under pressure.
· Self-motivated with a willingness to accept responsibility and challenges.
· Outgoing, resilient, and customer-focused.

Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated group

If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.

Pay: R21 000,00 per month

Work Location: In person