Senior Carer Supervisor - Shift Leader

Faircape Health delivers the full continuum of care across six world-class healthcare facilities, all located within luxury retirement villages in prime Western Cape locations.

We are looking for a Senior Carer Supervisor to join our dedicated healthcare team at Cle Du Cap in the Southern Suburbs.

This is a hands-on leadership role requiring an experienced manager who can confidently lead and motivate a team of carers, oversee the smooth running of daily shift operations and maintain exceptional standards of resident care.

The successful candidate will have proven management and leadership experience, with the ability to make sound decisions, coordinate staff, resolve operational challenges and foster a positive, high-performing team culture. You will take ownership of each shift, ensuring appropriate staffing, operational efficiency and the consistent delivery of high-quality resident care. Previous experience within a healthcare, frail care or retirement environment will be highly advantageous but is not essential.

If you are passionate about leading people, committed to delivering exceptional care and thrive in a fast-paced, people-focused environment, this is your chance to make a real difference.

What We Offer

At Faircape, we value our employees and offer a range of benefits, including:

✅ A collaborative and supportive environment where you'll work alongside experts who share your passion for making a meaningful impact.

✅ Additional leave rewards for long-term commitment.

✅ Recognition for your dedication through quarterly performance bonuses.

✅ Exclusive discounts on high-speed internet, ensuring you stay connected.

Operational Leadership Responsibilities

• Lead, supervise, motivate and manage the Carer Team, taking full accountability for team performance, operational efficiency and the delivery of exceptional resident care throughout each shift.
• Ensure care plans are accurately implemented, monitored and documented on the internal online system.
• Monitor compliance with company policies and procedures, ensuring adherence and reporting any non-compliance to the Carer Manager.
• Conduct probation assessments and ensure performance documentation is completed and submitted timeously.
• Address disciplinary issues by investigating incidents, reporting them to HR and issuing outcomes in accordance with company guidelines.
• Manage daily shift operations by ensuring appropriate staffing levels, responding to unexpected absences, arranging shift cover where required and proactively resolving operational issues to maintain continuity of care throughout each shift.
• Ensure staff are presentable and well groomed at all times, including adherence to the correct uniform standards.
• Coach, mentor and develop carers through regular training, direct observation, probation reviews and ongoing performance support, ensuring high clinical and operational standards are consistently maintained.
• Take charge during emergencies, ensuring carers respond promptly to call bells, panic buttons and urgent situations while coordinating an effective team response and maintaining resident safety.

Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.

• Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.

Ensure equipment allocated to staff is securely stored, checked and accounted for at the end of each shift. Additionally, ensure healthcare inventory supplies are accurately issued and maintained through regular inspections.

Essential Requirements

Applicants must have:

• Proven experience managing or supervising a team in a fast-paced operational environment.
• Demonstrated ability to successfully manage the day-to-day operations of a department or shift.
• Proven experience coaching, mentoring and developing team members.
• Experience managing staff performance, attendance, leave and day-to-day operational challenges.
• Good computer literacy, including the ability to confidently use digital systems and maintain accurate electronic records.
• Previous experience within a healthcare, frail care or retirement environment will be highly advantageous.

Skills and Attributes

• Exceptional leadership and people management skills.
• Strong operational and organisational ability.
• Confident decision-maker with excellent problem-solving skills.
• Excellent communication, interpersonal and conflict resolution skills.
• Professional, accountable and dependable.
• Calm under pressure with the ability to prioritise effectively.
• Adaptable, proactive and solutions-driven.
• Able to inspire, motivate and build high-performing teams.

Additional Requirements

• Clear health, criminal and credit records.
• Contactable, positive references.

Working Hours:

• Monday to Friday, 07:00 to 17:00, with occasional weekend and public holiday shifts as operationally required.
• The ideal candidate should be adaptable and flexible outside normal working hours to occasionally respond to emergencies, coordinate staff cover in instances of absenteeism, arrange support or transport for team members and attend to the night shift (only when required) for probation reviews, training or disciplinary matters.

Compensation:

• The salary offered will be dependent on qualifications, experience, and other market-related factors.

Visit Faircape Health to learn more about us and apply today.

Your application will only be considered should you complete the following:

1)The one way online interview - the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team.

2)Written references are compulsory and applications submitted without these will not be considered.

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

Transform your career and make a difference in residents' lives with Faircape Health!