Senior Clerk: Broker Support

We are searching for an individual to join the Alternative Distribution Team as Senior Clerk: Broker Support in Cape Town (Durbanville).

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

KEY PERFORMANCE AREAS AND DELIVERABLES

• • Evaluate and process broker applications within the department turnaround times and process any outstanding requirements and facilitate background checks.
    • Update the application status on the systems and communicate application status with relevant stakeholders.
    • Reconcile broker codes and ensure codes are allocated correctly, facilitate record keeping of all documentation and correspondence of broker.
    • Evaluate, process request to broker contracts, compile an addendum and send for authorisation.
    • Communicate any broker changes to all stakeholders to effect changes and file all documentation in brokers file once amendment is finalized.
    • Generate termination and suspension letters to brokers not meeting the required standards and ensure that all brokers’ investigations are recorded and reported to management.
    • Facilitate the annual Personal Service Provider status verification of contracted brokers to ensure compliance with Tax legislations and facilitate administration of BBB-EE.
    • Investigate received broker request from business stakeholders, New Business and Complaints department.
    • Request the broker issued business report and scrutinize for any alarming patterns that propels for investigation, compile and refer the preliminary investigation report to Forensic department for an in-depth investigation.
    • Communicate the final forensic report to the broker and broker consultant, thereafter refer to the fit and proper committee for review.
    • Provide administration support to brokers, external broker call centers, group schemes and benefits.
    • Assist with department functions in case of a team members’ absenteeism and assist with branches enquiries.

• Grade 12.

• Tertiary qualification

• RE1/RE5 will be a strong advantage

• Intermediate Computer Skills (Ms Office, Excel and E-mail)

• Extensive experience in providing administrative support

• Experience in coordinating projects will be an advantage

• Extensive knowledge of Financial Advisory and Intermediary Services Act & Regulations

• Ability to identify fraudulent/suspicious practices

• Excellent verbal and written communication skills.

• Good interpersonal skills to work with management and suppliers.

• Ability to pay attention to detail

• Ability to work under pressure and still be effective