Senior Client Support Administrator

Location: Foreshore, Cape Town
Working hours: Monday to Friday | UK working hours
Work arrangement: Office-based | No remote or hybrid working
Salary: R15,000 - R18,000 per month, depending on experience

GOTO Group SA is looking for an experienced Client Support Administrator to join our team in Cape Town, providing customer and operational support to one of our UK-based property clients.

We're looking for someone who can work independently, take ownership of customer queries and manage multiple tasks and follow-ups without needing constant supervision.

What you'll be doing

• Take ownership of customer queries from initial contact through to resolution.
• Respond to customer queries by phone and email, providing clear and timely communication.
• Build positive working relationships with customers and internal teams.
• Maintain accurate customer records and ensure all activity is recorded correctly on the CRM system.
• Support customer onboarding, including setting up products and services and coordinating induction meetings.
• Manage customer offboarding and ensure all relevant updates are completed within agreed timeframes.
• Investigate basic technical, login and system-related issues, raising and following up support tickets where required.
• Follow up with customers to ensure outstanding issues are resolved.
• Manage and monitor referrals, ensuring leads and statuses are kept up to date.
• Follow up on outstanding compliance documentation and ensure records are maintained.
• Prioritise queries and tasks according to urgency, customer impact and agreed service levels.
• Support the wider Growth and Account Management teams with customer-related administration.
• Maintain a high level of accuracy across customer data, records and documentation.

What we're looking for

• 2+ years' experience in customer support, customer service administration or a similar role.
• Experience managing customer queries independently from start to finish.
• Strong organisational and prioritisation skills.
• Excellent attention to detail and accurate record keeping.
• Confident communication skills, both written and verbal.
• Good working knowledge of Microsoft Office, particularly Excel.
• Experience working with CRM systems.
• A proactive approach with the ability to identify issues, follow them up and take ownership.
• Comfortable managing multiple customers, queries and deadlines at the same time.

Previous experience within property, estate agency, technology or a similar customer support environment would be advantageous.

Working at GOTO

This is a fully office-based role at our office in Foreshore, Cape Town. The office is easily accessible by public transport, with parking available at an additional cost.

The role follows UK working hours, Monday to Friday.

Salary: R15,000 - R18,000 per month, depending on experience, with post-probation benefits.

Pay: R15 000,00 - R18 000,00 per month

Application Question(s):

• Do you have at least 2 years' experience in customer support, customer service administration or a similar role?
• How many years' experience do you have managing customer queries independently?
• Do you have experience using a CRM system to manage customer records and queries?
• Are you comfortable working fully office-based in Foreshore, Cape Town, Monday to Friday on UK working hours?
• What is your notice period ?

Work Location: In person