Senior Collaboration Technical Architect

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT DATA is seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions.

This role is ideal for a seasoned technical expert with strong pre-sales, consulting, and solution architecture experience who can engage clients, understand business requirements, design scalable and secure solutions, and guide implementation teams to successful delivery. The successful candidate will serve as a trusted advisor to clients and internal stakeholders, transforming complex business challenges into practical, innovative, and future-ready technology solutions.

The role requires deep expertise across collaboration platforms, unified communications (UC), contact center (CC), customer experience (CX) technologies, systems integration, and enterprise architecture.

Key Responsibilities

Solution Architecture Design

• Design and architect enterprise collaboration, unified communications, contact center, and customer experience solutions aligned to business objectives.
• Translate business requirements into detailed technical architectures, designs, and implementation roadmaps.
• Evaluate and recommend collaboration platforms, UC technologies, and CX solutions that best meet client and business requirements.
• Develop scalable, secure, high-performing, and future-proof architecture solutions.
• Create solution architecture documentation, including:
• High-level and low-level designs
• Architecture diagrams
• Technical specifications
• Integration designs
• Implementation plans

Client Engagement Pre-Sales

• Act as a trusted technical advisor throughout the sales lifecycle.
• Engage with customers to understand business and technical requirements.
• Lead solution workshops, discovery sessions, and technical presentations.
• Support business development teams in creating compelling technical proposals.
• Participate in:
• RFP and RFI responses
• Scope of Work (SoW) development
• Product and solution pricing exercises
• Proposal reviews and client presentations
• Produce executive summaries and technical recommendations for client stakeholders.

Enterprise Collaboration Integration

• Design seamless integrations between collaboration platforms and enterprise systems such as:
• Active Directory / Entra ID
• CRM platforms
• ERP systems
• ITSM solutions
• Business applications
• Develop technical specifications for custom development and system integrations.
• Define API, web services, and data exchange requirements to support business workflows and automation.

Contact Center Customer Experience Solutions

• Design and architect enterprise-grade contact center and CX solutions.
• Provide technical leadership across cloud and hybrid customer engagement platforms.
• Align customer experience solutions with operational, security, and business requirements.
• Support migration and transformation initiatives from legacy platforms to modern cloud-based services.

Governance, Compliance Delivery Support

• Ensure architecture designs align with:
• Security best practices
• Data privacy regulations
• Organizational governance standards
• Take ownership of proposed solutions and transition them effectively to delivery teams for implementation.
• Provide technical oversight during implementation and deployment phases.
• Lead and manage customer Proof of Concept (POC) initiatives.
• Review, validate, and sign off on final solution designs and proposals.

Required Experience Skills

Technical Expertise

• Deep knowledge of enterprise collaboration technologies, including:
• Microsoft Teams
• Cisco Webex
• Google Workspace
• Zoom
• Other leading collaboration platforms
• Advanced understanding of:
• Enterprise networking principles
• Network protocols and topologies
• Security architecture and controls
• Strong knowledge of:
• System architecture frameworks
• Software architecture principles
• Design patterns and best practices
• Expertise in enterprise integrations using:
• APIs
• REST/SOA services
• Data exchange protocols
• Identity and access management solutions

Contact Center CX Technologies

Demonstrated experience designing and implementing solutions across one or more of the following platforms:

• Cisco Contact Center Unified Communications
• Cisco Voice Solutions
• Genesys PureCloud (Genesys Cloud CX)
• NICE CXone
• Amazon Connect
• Microsoft Teams Voice
• Zoom Contact Center
• Alcatel-Lucent OmniPCX Enterprise
• Other enterprise-grade CC, UC, and CX platforms

Consulting Pre-Sales Skills

• Proven pre-sales and technical consulting experience.
• Ability to engage confidently with executives, business leaders, and technical stakeholders.
• Strong requirements gathering, solution design, and proposal development capability.
• Experience presenting technical solutions to both technical and non-technical audiences.
• Ability to translate conceptual designs into practical, implementable solutions.

Problem Solving Leadership

• Advanced troubleshooting and analytical skills.
• Strong decision-making capability in complex technical environments.
• Excellent stakeholder management and relationship-building skills.
• Ability to lead technical discussions and influence architecture decisions.
• Strong documentation and communication skills.

Qualifications

Required

• Bachelors Degree in Information Technology, Computer Science, Engineering, or a related field.
• Significant experience in Solution Architecture, Technical Architecture, Unified Communications, Collaboration Platforms, Contact Center, or Customer Experience technologies.
• Proven experience in enterprise solution design and technical consulting.

Preferred

• Vendor certifications across collaboration, UC, CC, and cloud technologies.
• Cloud platform certifications (Microsoft Azure, AWS, Google Cloud).
• Contact center and CX platform certifications.
• Architecture certifications such as TOGAF or equivalent.

Success Profile

The ideal candidate is a strategic thinker and hands-on technical architect who can bridge the gap between business requirements and technology solutions. You will have the ability to design innovative collaboration and customer experience solutions, engage clients throughout the sales cycle, and ensure successful delivery by translating architecture into practical, real-world implementations.

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces d