Senior Customer Support Coordinator (ERP Systems)
Scalesource Talent Solutions
Other, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Introduction
Leading engineering organisation is seeking a highly organised and customer-focused Customer Support Coordinator to join their internal sales and support team. The successful candidate will play a key role in managing customer interactions, quotations, sales administration and ERP-based reporting to ensure seamless service delivery and operational efficiency.
Duties & Responsibilities
- Manage internal sales and customer support administration functions
- Prepare accurate quotations, sales orders and invoicing
- Handle customer communication and support queries professionally
- Work extensively on ERP systems for order processing and reporting
- Support forecasting, planning and KPI reporting activities
- Manage SLA-related administration and ensure compliance
- Assist with price adjustments and escalations
- Provide accurate and timely reporting to internal stakeholders
Desired Experience & Qualification
- Sales Diploma or equivalent qualification (or relevant experience)
- Technical qualification advantageous
- Experience in internal sales and customer support administration
- Experience working with ERP systems and reporting tools
- Exposure to quotations, invoicing, and sales order processing
- Experience in forecasting, planning and KPI reporting
- Exposure to SLA management and price escalations
- Experience in mining or engineering industry advantageous
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 6 days ago