Senior Emergency Control Centre Agent (Dispatcher) (14 posts) (Permanent position)

A job opportunity exists for the right candidate in Western Cape

Employment Type:

Permanent

Reference No:

ECSS64/2026

Location:

Emergency Communication Centre, Metropole and Rural, Chief Directorate: Emergency and Clinical Support Services

REMUNERATION

R 280 278 per annum - R 330 162 per annum Annual salary plus service benefits (13th cheque, employer's contribution to the pension fund, housing and medical aid allowance).

STARTING DATE

14 Aug 2026

CLOSING DATE

• PLEASE NOTE:

28 Aug 2026, 5:00 pm

EMPLOYMENT EQUITY

The Department of Health and Wellness is guided by the principles of Employment Equity. Candidates with disabilities are encouraged to apply and an indication in the regard will be appreciated.

Note: No payment of any kind is required when applying for any of the positions advertised by the Western Cape Government.

ENQUIRIES

Ms P Masitho, tel-no. (021) 932 1966 (Metropole). Ms B Dees, tel-no. (023) 346 6032 (Cape Winelands/Overberg). Ms M Arries, tel-no. (044) 805 5070 (Garden Route/Central Karoo). Mr. A Titus, tel-no. (022) 433 8700 (West Coast).

INHERENT REQUIREMENTS OF THE JOB

Ability to work shifts as per roster.

EXPERIENCE

Appropriate Emergency/ Medical Call-Centre experience.

COMPETENCIES (KNOWLEDGE/SKILLS)

Basic knowledge of the topographical layout of the Western Cape. Good listening, work organization and prioritization skills. Computer literacy (MS office).

MINIMUM EDUCATIONAL QUALIFICATION

Senior certificate (Grade 12 or equivalent).

DUTIES (KEY RESULT AREAS/OUTPUTS)

Accurately record information in order to ensure data integrity and subsequent appropriate management intervention. Alert supervisors to recurrent incidents, as well as exceptional incidents of a critical life threatening in nature, particularly in the mass casualty context. Mobilise vehicle resources, control the deployment of resources and react to delays in the individual status of the deployed vehicles. Training and supervision of Emergency Communications students during their elective. Implement any instructions as per the identified medical dispatch protocol reference system (MDPRS). Manage Major Incidents according to plan Delta and MIMMS, and mobilize other emergency services incl. Traffic, Fire SAPS and Disaster Management when required. Manage caller anxiety and stress and provide life-saving telephonic interventions.

NOTICE TO ALL

Candidates must comply with the advertised appointment requirements of the post by the closing date and time of the advert.Candidates may be subjected to a competency test. No payment of any kind is required when applying for this post. As directed by the Department of Public Service and Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records and previous employment. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine the candidate’s suitability based on the post’s technical and generic requirements, and the other will be an integrity (ethical conduct) assessment.

It will be expected of shortlisted candidates to be:

available at the venue on the time and date as determined by the Department and

bring along recently (not older than 6 months) certified copies of your Identity Document (ID), driver’s license (if applicable for the post), qualification and/or proof of registration at relevant statutory body etc. Failure to adhere to the aforementioned may lead to his/her application being disqualified and not further considered.