Senior Employee Benefits Administrator

Senior Employee Benefits Administrator

To provide end-to-end administration and client servicing for retirement funds and group risk arrangements, including contributions administration, member benefits, Section 14 transfers, group risk policy management, claims administration, and stakeholder engagement, while ensuring compliance with legislative requirements, service level agreements, and company standards.

About 10X:

10X is disrupting the South African investment industry to help people get dramatically better value for their long-term savings. Helping people get more money when they need it, is our aim.

10X is providing simple, direct low-fee investment solutions. Using an index-tracking investment strategy, we believe investors will achieve superior performance at a fraction of the cost of actively managed portfolios. We want to grow our business rapidly and aim to have over R100bn under management in 5 years. We’re on a mission to build a customer-centric and tech-enabled company, but we’ve only just started. We need great people to help us achieve our dreams. Sure, it’s a big challenge but what’s the point of spending your life doing easy unimportant things?

If you are a passionate, determined, smart, self-starting, ambitious independent thinker that wants to make a positive difference in people’s long-term financial well-being, then we would love to hear from you.

Location: Cape Town or Johannesburg, South Africa

Employment: Full Time – Hybrid – Monday to Friday

Key Responsibilities:

1. Monthly Contributions

• Requisition, reconciliation, allocation and investment of monthly contributions within required turnaround times.
• Reconcile expected contributions to actual payments received and investigate discrepancies.
• Maintain accurate member records, including:

New entrants

Withdrawals

Salary updates

Contribution changes

Membership category amendments

• Report to monitoring person on any Section 13A contraventions.
• Calculate and process late payment interest where applicable.
• Process member investment switches.
• Reconciliation and allocation of Section 14 and induvial transfer received from or paid to other retirement funds.
• Generate and distribute annual benefit statements.
• Generate and issue welcome packs to new members.
• Ensure all administration activities comply with applicable legislation and fund rules.
• Monitor and maintain the fund bank account.

2. Claims Administration

• Process withdrawal, retirement, death, disability and funeral benefits.
• Process Savings Withdrawal Benefit (Two-Pot) claims.
• Flag and monitor housing loan transactions where applicable.
• Administer unclaimed benefits.
• Ensure claims are processed accurately and within agreed service levels.
• Liaise with members, employers, trustees and service providers throughout the claims process.
• Maintain accurate claim records and reporting.

3. Section 14 and Transfer Administration

• Coordinate and administer Section 14 transfers into and out of retirement funds.
• Reconcile and allocate transfer values received from other funds.
• Prepare and maintain transfer documentation.
• Liaise with Principal Officers, trustees, consultants and other stakeholders.
• Monitor transfer progress and ensure completion within required timelines.
• Maintain accurate records of all transfer transactions.

4. Group Risk Administration

• Administer Group Risk policies and ensure compliance with agreed service levels.
• Liaise with insurers, employers, members, and internal stakeholders regarding policy administration and member benefits.
• Manage premium payments, reconciliations, renewals, policy amendments, and underwriting requirements.
• Coordinate the implementation of new policies and benefit changes.
• Administer and monitor Group Risk claims, ensuring timely processing and communication with all stakeholders.
• Obtain and review quotations, assist with benefit reviews, and support annual renewal and rebroking exercises.
• Maintain accurate records, reporting, and system updates relating to Group Risk activities.
• Provide guidance and support to clients and members on Group Risk matters.
• Participate in projects, process improvements, and other Group Risk-related activities as required

5. Client Relationship Management

• Serve as primary contact for clients, members and service providers.
• Respond to technical and administrative queries within agreed service levels.
• Provide regular feedback and updates to clients.
• Assist employers with payroll submissions and contribution reconciliations.
• Resolve complaints effectively and within agreed turnaround times.
• Maintain professional, accurate and consistent communication at all times.
• Taking responsibility for own portfolio so as not to create unnecessary additional work for colleagues
• Participating in weekly team meetings with regards to agenda items
• Assisting colleagues where required in order to service clients
• Working with colleagues in other departments to service the clients
• Sharing knowledge with colleagues

6. Reporting and Continuous Improvement

• Produce operational and management reports.
• Maintain accurate records and audit trails.
• Participate in system testing and enhancement projects.
• Support process improvement and digitisation initiatives.
• Contribute to special projects and business initiatives.
• Maintain broad industry and product knowledge.

Minimum Requirements

Essential:

• Minimum 5 years' experience within Employee Benefits Administration.
• Strong knowledge of:
• Retirement Fund Administration / Pension Funds Act / Section 14 Transfers/ Group Risk Administration / Claims Administration / Computer literacy and advanced Microsoft Excel skills.

Advantageous:

• Relevant degree or diploma.
• Experience with Everest, Signing Hub and KanBan.

Attributes:

• Excellent verbal and written communication skills.
• Strong client service orientation.
• High attention to detail.
• Analytical and problem-solving ability.
• Organised and able to manage multiple priorities.
• Accountability and ownership.
• Proactive and self-motivated.
• Ability to work independently and within a team.
• Goal and outcome driven.
• Strong administrative and reconciliation skills.
• Positive attitude and continuous improvement mindset.

Ability to perform effectively in a fast-paced environment.

Why it's fun to work here:

• Our values guide everything we do, they are: We Own it, We Challenge, We Grow and We Care.
• We offer great benefits including an annual bonus, free breakfast, a wellness support programme, a fitness rewards app and a day off on your birthday!
• We have a flexible approach to location where you can choose to work in our cool offices in Bree Street or Sandton, work from home, or do a bit of both!
• We are on a drive to grow fast and to help people have more money for when they need it most!

Closing Date: 16 July 2026

If you do not here from us within 2-weeks after closing date, kindly note that your application was not successful.

NB: Send your CV to [email protected] .