Senior Image Retoucher
Pep
Other, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Purpose of the job
Responsible for leading the post-production and retouching function by delivering high-quality, customer-facing imagery for our website, and social media platforms. This role combines hands-on image retouching with leadership responsibilities, ensuring all visual assets meet brand standards, quality expectations, and production deadlines while supporting continuous improvement in studio workflows.
Key Responsibilities
- E-commerce & Social Media Image Retouching:
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- Lead the retouching and finishing of high-volume e-commerce product and on-model imagery.
- Perform advanced retouching, including skin retouching while maintaining natural skin texture.
- Execute colour correction, clipping paths, compositing, image clean-up, cropping, resizing, and final image preparation.
- Ensure all imagery is colour accurate, commercially appealing, and aligned with brand standards.
- Optimise images for web, marketplace platforms, and other digital channels.
- Maintain consistency across all published imagery through established quality control procedures.
- Lead the retouching and finishing of high-volume e-commerce product and on-model imagery.
- Image Quality and Post-production:
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- Oversee the quality assurance process for all retouched images prior to publication.
- Ensure adherence to published quality control measures and sign-off procedures.
- Build composites and execute creative image manipulation where required.
- Support creative concepts through advanced image editing and finishing techniques.
- Maintain exceptional standards for composition, colour, exposure, and image consistency.
- Oversee the quality assurance process for all retouched images prior to publication.
- Workflow, Systems & Operations:
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- Manage large-volume retouching workflows while maintaining quality and turnaround times.
- Adhere to file management, server structures, naming conventions, version control, and archive procedures.
- Record production output accurately within job and time management systems.
- Identify opportunities to improve workflow efficiencies through automation, AI tools, and process improvements.
- Assist in maintaining image libraries and digital asset management systems.
- Manage large-volume retouching workflows while maintaining quality and turnaround times.
- Leadership & Mentorship:
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- Provide day-to-day leadership, guidance, and technical support to the Image Retouching team.
- Mentor junior retouchers and provide coaching on best practices and quality standards.
- Ensure consistent adherence to brand guidelines, studio processes, and production timelines.
- Support onboarding and training of new team members where required.
- Collaborate with the Photography Lead, Stylists, Production Manager, and Studio teams to ensure seamless production workflows.
- Provide day-to-day leadership, guidance, and technical support to the Image Retouching team.
- Studio Culture & Collaboration
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- Participate in regular studio meetings, creative reviews, and workflow planning sessions.
- Build strong working relationships with photographers, stylists, brands, suppliers, and production teams.
- Contribute to a positive, collaborative, and solution-focused studio culture.
- Support continuous improvement initiatives across the studio and post-production teams.
- Participate in regular studio meetings, creative reviews, and workflow planning sessions.
Required Knowledge, Skills and Competencies
- Relevant Tertiary Qualification (Diploma/Degree) in Graphic Design, Photography, Visual Arts, Multimedia, or related field.
- 5+ years' relevant experience in high-volume e-commerce image retouching and post-production.
- Proven experience within a fashion retail or e-commerce environment.
- Video editing Advantageous
- Expert proficiency in Adobe Software..
- Strong working knowledge of Adobe Creative Cloud, Capture One, and Lightroom.
- Advanced experience in skin retouching while maintaining natural texture.
- Excellent colour correction and colour management skills for digital applications.
- Strong understanding of composition, cropping, image enhancement, and image optimisation.
- Experience with compositing, image manipulation, and advanced finishing techniques.
- Knowledge of large-volume workflow management and digital asset management.
- Experience with AI-assisted retouching, automation tools, and image upscaling will be advantageous.
- Understanding of fashion styling and garment presentation will be advantageous.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- Strong attention to detail and commitment to delivering exceptional quality.
- Ability to work under pressure and meet strict production deadlines.
- Willingness to work overtime and weekends during peak production periods when required.
- Understanding of legislation pertaining to copyright and plagiarism will be advantageous.
Please submit your CV together with a portfolio showcasing high-volume e-commerce retouching, skin retouching, colour correction, compositing, and before-and-after image examples.
Competencies: Devotion to quality, Result-oriented, Planning, Service Oriented, Initiative, Client Focused, Innovating, and Creativity
Closing date: Friday, 24 July 2026
If you are interested and meet the minimum requirements, please submit your CV to our Direct Hire platform using the following link: https://pep.mcidirecthire.com/Internal/CurrentOpportunities
All external candidates please use the following link: https://pepjobs.mcidirecthire.com/
If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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