Senior IT Technician

Key Responsibilities

Workshop Management

• Manage the daily operations of the IT hardware workshop.
• Plan and allocate repair, testing, refurbishment, and maintenance work.
• Monitor workloads and ensure jobs are completed efficiently.
• Maintain an organised, clean, and safe workshop environment.
• Establish appropriate workshop procedures and quality standards.
• Monitor outstanding repairs and minimise unnecessary delays.
• Ensure equipment is correctly labelled, stored, and tracked throughout the repair process.

Hardware Repairs & Technical Support

• Oversee the diagnosis, repair, maintenance, and refurbishment of IT hardware.
• Troubleshoot desktops, laptops, servers, monitors, printers, and peripheral devices.
• Diagnose faulty components and determine whether equipment should be repaired, upgraded, refurbished, or replaced.
• Oversee replacement and upgrading of components such as:
• Hard drives and SSDs
• RAM
• Motherboards
• Power supplies
• Processors
• Batteries
• Screens and keyboards
• Cooling components
• Ensure repaired equipment is fully tested before release.
• Provide technical assistance on complex hardware faults.

Staff Supervision

• Supervise IT technicians and workshop personnel.
• Allocate daily tasks and monitor completion.
• Provide technical guidance, coaching, and on-the-job training.
• Ensure employees follow workshop procedures and safety requirements.
• Identify technical training and development needs.
• Promote accountability, teamwork, productivity, and high-quality workmanship.

Quality Control

• Inspect completed repairs and refurbished equipment.
• Ensure equipment meets required quality standards before being released.
• Monitor repeat faults and returned equipment.
• Investigate recurring technical problems and implement corrective measures.
• Ensure appropriate testing procedures are followed.

Stock & Spare Parts Management

• Manage workshop stock, replacement components, tools, and consumables.
• Monitor minimum stock levels for frequently used parts.
• Control the issuing and use of spare parts.
• Assist with ordering hardware components and workshop supplies.
• Maintain accurate records of damaged, repaired, refurbished, and scrapped equipment.
• Identify opportunities to recover usable components from equipment designated for dismantling, where appropriate.

IT Asset Control

• Maintain accurate records of equipment received into and released from the workshop.
• Record serial numbers, asset numbers, repair details, and equipment status.
• Ensure equipment is correctly allocated and accounted for.
• Assist with IT asset audits and stock counts.
• Ensure obsolete or irreparable equipment is processed according to company procedures.

Reporting

• Maintain workshop job and repair records.
• Report on outstanding repairs, completed jobs, stock requirements, and recurring faults.
• Monitor repair turnaround times and workshop productivity.
• Provide management with information regarding equipment requiring replacement or significant upgrades.

Health, Safety & Security

• Ensure safe handling of electrical and electronic equipment.
• Ensure workshop tools and equipment are used correctly.
• Maintain appropriate ESD protection when working with sensitive computer components.
• Ensure company data is protected when devices are repaired, refurbished, or disposed of.

Minimum Requirements

• Diploma, certificate, or relevant qualification in Information Technology, Computer Engineering, Electronics, or a related field.
• Strong practical experience in computer hardware repair and troubleshooting.
• Previous supervisory, team leader, or workshop management experience.
• Strong knowledge of desktops, laptops, components, peripherals, and related hardware.
• Working knowledge of networking equipment would be advantageous.
• Experience with IT asset and stock management.
• Relevant certifications such as CompTIA A+ or equivalent would be advantageous.

Skills & Competencies

• Advanced hardware troubleshooting
• Workshop and workflow management
• Staff supervision and leadership
• Quality control
• Stock and asset management
• Strong problem-solving ability
• Planning and prioritisation
• Technical reporting and record keeping
• Attention to detail
• Good communication skills
• Supplier management
• Ability to work under pressure and meet deadlines
• Strong organisational skills

Key Performance Areas

• Workshop productivity
• Repair turnaround times
• Quality and accuracy of repairs
• Reduction of repeat faults and unnecessary returns
• Hardware recovery and refurbishment
• Stock and spare-parts control
• Asset accountability
• Workshop organisation and safety
• Staff productivity and development
• Accurate repair and equipment records
• Internal customer satisfaction

Pay: R15 000,00 - R20 000,00 per month

Work Location: In person