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Senior Manager: PPB Strategic Execution Risk

Nedbank

Johannesburg, Gauteng

Salary not listedFull-time · Posted 4 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

REQUISTION DETAILS

REQ ID 147339 Thembi Mtshali

Location: Johannesburg

Closing Date: 24 August 2026 Job Family

Governance And Compliance Career Stream

Internal Audit Leadership Pipeline Manage Managers FAIS Affected Job Purpose

The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.

GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").Job Responsibilities

Personal and Private Banking Industry

  • Deep Personal and Private Banking industry strategic and transformation experience for a minimum of 8 years.

Personal and Private Banking strategic insights & Client Centricity

  • Understand and stay abreast of developments in field of expertise, emerging risks and retail banking industry trends (including competitors, digital trends and emerging risks).
  • Understand current retail banking industry and business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the risk-based audit plan which are refreshed quarterly, in order to support relevant GIA reporting. Understanding of Insurance and Wealth Management industries advantageous.
  • Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.

Digital Platform & Data Driven Audit

  • Apply knowledge of retail banking industry, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide advisory / consulting and insightful reporting.
  • Apply practical project management experience gained to large transformation projects ito delivery of strategic intent (including SAFe principles Job Responsibilities Continue

Transformational Assurance

  • Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion.
  • Seek opportunities to improve business processes, models and systems through agile thinking.
  • Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
  • Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
  • Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
  • Ensure continuous improvement of the quality of audits through providing professional insights.
  • Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
  • Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
  • Apply professional judgement in all audit interactions.
  • Deal with complex verbal and documented information and data in the audit process.

Integrated Risk and Control Environment

  • Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.

Impactful Reporting

  • Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
  • The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.

Business Partner Relationships

  • Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
  • Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.

Effective Leadership

  • Create an environment of teamwork that contributes to Group Internal Audit (GIA).
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
  • Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy. Required Qualifications* BComm, BCompt, BSc (mandatory)
  • Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA) (optional)

Types of Exposures

  • Strategic insights, consulting and advisory
  • Influencing stakeholders to obtain buy-in for concepts and ideas
  • Conducting quality assurance reviews
  • Sharing information in different ways to increase stakeholders understanding
  • Building and maintaining effective relationships with internal and external stakeholders
  • Auditing
  • Interacting with diverse people
  • Analysing and interpreting qualitative and quantitative data
  • Communicating standards to others
  • Retail banking (mandatory); advantageous insurance and wealth management
  • Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

8+ years strategic and transformation experience (including project management in accordance with SAFe principles) within 1st, 2nd or 3rd line of assurance or consulting / advisory related services.

8+ years in retail banking (mandatory).

Insurance and/or Wealth Management (advantageous). Technical / Professional Knowledge

  • Retail banking (mandatory), insurance and wealth management, (advantageous) experience and emerging risks
  • Strategic and Transformation experience (including project delivery)
  • Project Management - Execution and delivery of projects (including understanding of SAFe principles)
  • Changing digital landscape and technology
  • Data Management, Governance, Migration
  • Data Analytics and Continuous Monitoring
  • Business Acumen and Commerciality
  • Consulting and Advisory experience
  • Client Centricity, Treating Customers Fairy and Conduct
  • Report-writing skills
  • Ethics and Fraud
  • Reputational risk management
  • Governance, Risk, and Controls
  • Regulatory, Legal and Economics Principles

Behavioural Competencies

  • Building Partnerships
  • Earning Trust
  • Coaching
  • Communication
  • Driving for Results

- Please contact the Nedbank Recruiting Team at +27 860 555 566

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 4 days ago

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