Senior Manager - Revenue Assurance and Fraud Management.Bayobab

At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion. Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

Mission/ Core purpose of the Job:

Revenue Assurance, Fraud & Risk Management plays a critical role within Bayobab Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change.

This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space. Implement a comprehensive second line assurance function and framework for Bayobab Management and its Board of Directors. The purpose being to effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes, mitigation controls and policies in general and specifically in relation to compliance to laws and regulations across the Bayobab Footprint.

The role is responsible for overseeing revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's):

• To oversee the revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function
• Establish and lead high-performance diverse teams to achieve MTN risk management objectives
• Implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks
• Implement a comprehensive second line assurance function and framework for Bayobab Management and its Board of Directors.
• Effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes
• Design, Build, operate a robust control environment to protect the business against revenue leakage and fraud loss
• Implement policies in general and specifically in relation to compliance to laws and regulations for Bayobab and across the MTN Footprint
• Adopt and implement relevant the MTN Group compliance framework for to effectively manage compliance to all applicable laws and regulations and a common set of policies and procedures
• Manage the risk to the Opco its employees, customers, reputation, assets and interests of stakeholder
• Provide reports to senior management concerning progress made, outlining the quantified benefit to the organization and the exposures (challenges) ahead
• Establish and meet service level agreement with vendors and external teams
• Collaborate effectively and continuously with other departments to address revenue cycle risks and to develop revenue enhancement opportunities. Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture
• Build a risk-aware culture in Bayobab by providing ongoing education and appropriate briefing and training related to revenue assurance, fraud and risk management
• Investigate and research emerging risks and trends in the industry advising management where appropriate
• Implement appropriate systems for monitoring the effectiveness of all the risk management services and compliance; and present findings to the relevant parties and governance structures (MTN Group, Opco CEO, Opco ExCo, OpCo ARC etc)
• Manage the process for elevating / escalating control risks to more senior levels when appropriate

Role Dependencies

• Ability to lead numerous teams with the team
• Manage multiple vendors and contractors remotely
• Ability to work with diverse people, processes, systems
• Self-manage and decision-making ability
• Support from Bayobab EXCO and BU Heads
• Alignment of Opco and MTN Group Risk and Compliance, and Revenue Assurance initiatives
• Active support from the Group and Opco management
• Deep understanding of the Bayobab business strategy and MTN Group Risk and Compliance, and Revenue Assurance strategies
• Understanding of the relevant legal and legislative environments

Qualifications

• Degree in Business Administration (DBA/ Degree in Risk Management / bachelor’s in finance or other related disciplines)
• Minimum 4-year Academic Degree with International certification in risk management, business continuity, insurance will be an added Advantage
• Fluent in English and language of country preferable

Experience

• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry Worked across diverse cultures and geographies advantageous

Essential knowledge:

• Revenue Assurance concepts
• Auditing and financial concepts
• Risk management framework Computer literacy at an advanced level

Competencies (skills required).

• Communication Skills: is able to communicate clearly both verbally and in writing. Can get messages across that have the desired effect
• Ability to manage large teams: both onsite and offsite as well as vendors related to RAFM systems/tools
• Analytical Thinking Ability: the ability to split a task or problem into its component parts and using these in a logical and systematic manner to reveal all the implications of the consequences of the situation
• Reporting Skills: the ability to consolidate information and extract the necessary relevant information. Report writing. Report presentation. Report generation
• Management Skills: Planning and prioritising the work of others. Clearly assigns responsibility for tasks and decisions. Sets clear objectives and measures. Monitors progress, process and results. Designs feedback loops into the work Conceptual Thinking Ability: the ability to integrate the components of a task or contract in order to obtain a holistic view

Head

• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Has the mental agility to identify business challenges and explore effective solutions through effective influencing Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart

• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Is self-aware and guides team capability development through opportunity creation for realising potential Builds relationships across the business in order to influence decision-makers and build team credibility

Hands

• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others