Senior Manager: Transformation and Training

We're Hiring: Senior Manager: Transformation and Training

Location: Western Cape

Reporting Line: Executive Head: Shared Services

Job Purpose

Lesaka Merchant is looking for a Senior Manager: Transformation and Training to lead the design and implementation of large-scale transformation, organisational change, and capability development initiatives across the Merchant Operations Division.

This role is responsible for driving strategic transformation programmes that support the adoption of new technologies, data-driven decision-making, artificial intelligence, operational processes, products, and systems, while developing a future-fit workforce capable of succeeding in a rapidly evolving fintech environment.

The successful candidate will play a pivotal role in enabling business strategy execution, fostering a culture of continuous learning, and equipping employees with the skills, mindset, and agility required to thrive in a volatile, uncertain, complex, and ever-changing world.

Key Responsibility Areas

Transformation & Training Strategy and Value Enablement

• Develop and implement a comprehensive Transformation and Training Strategy aligned to the Merchant Operations Division's strategic objectives.
• Bridge the gap between technological innovation and workforce readiness through targeted capability-building initiatives.
• Position the Transformation and Training function as a strategic enabler of organisational agility, speed, and growth.
• Secure appropriate funding and resources to deliver transformation and capability development programmes.
• Embed the One Lesaka vision, values, culture, and customer-centric mindset into all transformation and training initiatives.
• Measure programme success through business impact, behavioural change, cultural outcomes, and return-on-investment metrics.
• ️ Transformation & Training Processes, Systems and Business Rules
• Design and implement transformation and training processes, systems, governance frameworks, and business rules.
• Develop scalable learning and development frameworks aligned to legislative and equity requirements.
• Maintain transformation and training documentation, standards, and quality manuals.
• Develop and manage annual training calendars and capability-building roadmaps.
• Ensure transformation and learning initiatives remain flexible and responsive to changing business requirements.
• Leverage the National Qualifications Framework and industry best practices to maximise learning outcomes.

Stakeholder Management & Alignment

• Build and maintain strong relationships with key internal and external stakeholders.
• Partner with business leaders to identify and prioritise transformation and learning requirements.
• Facilitate alignment and collaboration across functions to support change initiatives.
• Participate in supplier engagements and procurement activities relating to transformation and training services.
• Collaborate with Operational Facilities teams to ensure appropriate learning and event infrastructure is available.
• Maintain a database of strategic training and transformation partners.

Transformation & Training Delivery

• Design and deliver transformation programmes across strategic, operational, cultural, behavioural, digital, restructuring, and merger-related initiatives.
• Develop innovative learning interventions that support emerging technologies, artificial intelligence, automation, and data-driven operations.
• Deliver training through a blended learning approach including digital platforms, virtual classrooms, workshops, coaching, self-paced learning, lunch-and-learn sessions, and community forums.
• Support ongoing mandatory and operational training requirements across multiple functions.
• Drive organisational change initiatives that build resilience, adaptability, and continuous improvement.
• Ensure employees are equipped to navigate disruption, embrace innovation, and capitalise on growth opportunities.

People Leadership, Capability & Team Performance

• Lead and develop a high-performing Transformation and Training team.
• Ensure appropriate workforce capacity and capability to meet business needs.
• Manage performance, productivity, accountability, and continuous improvement.
• Provide coaching, mentoring, and development opportunities.
• Drive succession planning and talent retention initiatives.
• Foster a customer-focused, high-performance culture aligned to Lesaka's values.
• Champion employee growth, learning, and career development.

Qualifications & Experience

Minimum Qualification

• Bachelor's Degree in Business, Finance, Economics, Information Technology, Human Resources, or a related field.

Minimum Experience

• 3–5 years' experience in Management Consulting, Corporate Strategy, Human Capital Development, Learning & Development, Organisational Change, or Operational Transformation.
• Experience within consulting, fintech, banking, financial services, or similarly fast-paced environments.
• Proven experience leading large-scale transformation and organisational change initiatives.
• Demonstrated experience overcoming resistance to change in cross-functional and high-growth environments.
• Strong stakeholder management experience, including engagement with senior executives.
• Proven ability to identify capability gaps and develop transformation and training roadmaps.

Certifications (Advantageous)

• Certified Change Management Practitioner (Prosci, CMP, or equivalent)
• Project Management Certification
• Membership with recognised HR Professional Bodies

Knowledge Requirements

Products

• Transformation and Change Management solutions
• Learning and Development programmes
• Workforce Capability Development frameworks

Systems

• Learning Management Systems (LMS)
• Transformation and Change Platforms
• Talent and Performance Management Systems

Processes

• Organisational Transformation
• Change Management
• Learning & Development
• Workforce Planning
• Succession Planning and Capability Development

Compliance Requirements

• Skills Development Act
• National Qualifications Framework Act
• Basic Conditions of Employment Act
• Occupational Health and Safety Act (OHSA)

Work Conditions

• Extensive travel across South Africa, including remote locations.
• Regular engagement with business leaders, employees, suppliers, and strategic partners.
• Dynamic, high-growth fintech environment.

Ready to shape the future workforce, drive transformational change, and build a culture of continuous learning and innovation?

Apply now or share this opportunity with a suitable candidate.

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