Senior Officer Workforce Planning

A well-established financial services business is seeking to appoint a Senior Officer Workforce Planning

The successful incumbent is responsible for the planning, organising and adapting staff levels and required workplace activities within the customer experience environment to ensure human capital resources are effectively utilized.

Qualifications and Experience:

• Bachelor's Degree/ Advanced Diploma in Operations Management/ Statistics/ Information Systems related qualification.
• Relevant 4 years’ experience in a Workplace Planning related environment.

Key Performance Areas:

Operational Workforce Planning

• Develop customer experience centre workforce plan in line with the department's requirements.
• Balance staffing levels with the volume of work being produced with the customer experience centre.
• Collect customer data and use it to generate reports on work volume and projected staffing needs.
• Use customer data to improve the department's operations, including optimization of work schedules, identification of critical positions and re-assignment of workers.
• Utilise operational workforce plan to assess the number and type of human capital required aligned to staffing plan and budget.

Reporting

• Contribute to the preparation and submission of regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.

Stakeholder Management

• Maintain proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations. For more information please contact:Mandy Scullard