Senior Operations Manager | Healthcare SA

Job Context

To assume ultimate accountability for Centurion warehouse structures and to develop and optimise the business practices required to ensure the effective and efficient control of outbound logistics, accurate quality and quantity of inventory, reduced risk, client satisfaction and compliance to relevant policy and regulatory requirements.

Key Performance Areas (KPAs)

Overall Activity and Performance of Operation

• Monitor, Improve and review warehouse efficiencies to ensure Operations continually performs at optimum level

Budget

• Manage Staff and Equipment resources in line with budgetary constraints

Health and Safety Management

• Manage SHE compliance as per OHS Act and Company directives

Client Retention and Customer Service

• Maintain relationships between Clients, Customers and the Warehouse at the highest level through effective communication and prompt response, follow-up and resolution of all queries

Quality and Regulatory Compliance

• Monitor and maintain compliance to regulatory and quality requirements.
• Address findings of audit report and complete NC’s with CAPA report within the agreed timelines
• Self inspections to be done timeously

Inventory Control

• Monitor stock shrinkage and control the warehouse with respect to proper handling, replenishment and storage of stock by ensuring that stock takes are conducted in accordance with client /internal schedule and investigation, analyze and report on all variances promptly

Outbound Operation

• Ensure timely Picking, Checking, Packing and handover of orders to courier within handover cut-off times

Inbound Operation

• Ensure timely offloading and Putaway is completed

Staff Management

• Manage staff in a firm but fair manner.
• Coach, guide and training of staff on all applicable policies and procedures.
• Adhere to HR procedures and take disciplinary action where needed.
• Monitor and manage absenteeism, staff performance that all records needed are easily retrievable

Qualifications Required

• Matric or equivalent
• Related tertiary qualification.

Skills and Experience Required

• Working knowledge of the Pharmacy act/Medicines and Related substances act
• Knowledge of Good Wholesale/Distribution Practice
• Planning, organization skills. Self-development, Motivation
• Decision–making, problem-solving, creativity
• Analytical skills, attention to detail
• Good reading and writing skills in English. Good communication skills
• Ability to interact at a high level with clients
• Ability to work in a team environment
• Ability to work under pressure
• Computer literacy – knowledge of SAP
• Ability to work with minimum supervision.
• Ability to work with minimal supervision

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.