Senior Operations Supervisor

Operations Supervisor

Operations Development Role | Based at Head Office, Amanzimtoti, Durban

Marlin Technologies Group is seeking an experienced Operations Supervisor to work directly alongside our National Operations, with a defined leadership pathway.

The successful candidate will be personally mentored by the Head of Operations (currently our de facto National Operations Manager), starting in an operation’s supervisory capacity, and in time progressing to Operations Manager, subject to demonstrated performance.

Role purpose

To be trained and developed under the direct guidance of the Head of Operations, gaining broad exposure to operations management across Marlin's regional branches (KwaZulu-Natal, Gauteng, Eastern Cape, Free State and the Western Cape). The role begins as an operations Supervisor based at Head Office with great potential for growth.

Key responsibilities

• Work closely with the Head of Operations on national operational planning, budgeting and strategic initiatives, gaining direct exposure to national-level decision-making.
• Manage day-to-day technical and operational activities.
• Support, and where required oversee, Operations Managers across branches.
• Plan and oversee preventative maintenance, breakdown repairs and other field-service activities.
• Ensure service response times, maintenance schedules and customer commitments are achieved across supported regions.
• Manage staff scheduling, payroll input, leave planning, attendance and discipline across the operational team.
• Oversee regional tools, equipment and company assets.
• Oversee the vehicle fleet and ensure vehicles and equipment remain safe, compliant and fit for purpose.
• Monitor operational performance using service, quality and customer-service indicators, and implement corrective actions where required.
• Control operating costs and contribute to national budgeting, forecasting and resource planning.
• Ensure compliance with the company quality management system (ISO 13485), applicable regulatory requirements and internal procedures.
• Participate in unit and site audits across regions and follow up on corrective actions.
• Investigate operational problems, complaints and recurring service issues, and drive practical improvements.
• Liaise closely with National Operations, branch managers and other departments to support business continuity and company objectives.
• Progressively assume increased cross-regional and national responsibility as competency is demonstrated.
• Assist with client queries and reporting.

Minimum experience and capability

• Minimum 5 years' experience in an operational and/or technical service environment.
• At least 5 years' experience supervising or managing people or teams.
• Demonstrated ability to manage multiple priorities, branches or competing demands.
• Experience with budgeting, payroll input and resource planning.
• Strong organisational, communication, reporting and problem-solving skills.
• Ability to make sound decisions under pressure and take ownership of operational outcomes.
• Valid South African driver's license and willingness to travel nationally (KwaZulu-Natal, Gauteng and the Western Cape) as required.
• Availability to work flexible hours when operational circumstances require it.
• The ambition and demonstrated capability to grow into a senior national leadership role.

Qualifications

• Grade 12 (Matric) or an equivalent qualification.
• A Higher Certificate, National Diploma or equivalent qualification in Operations Management, Business Management, or a related discipline will be advantageous.
• Strong proficiency in Microsoft Office and general computer literacy.
• Experience with inventory, maintenance or field-service management systems will be advantageous.

Relevant industry experience

Experience in the Renal or dialysis sector will be advantageous; however, strong candidates from the following industries are encouraged to apply:

• Customer Service Management
• Healthcare Operations
• Field Service Operations
• Fleet Management
• Supply Chain
• Industrial automation and process control
• Maintenance and asset management
• Technical field service and maintenance operations
• Other regulated technical environments

Key competencies

• Strategic thinking and the ability to see beyond a single branch of national operational impact.
• Leadership based on accountability, consistency and clear communication.
• A practical understanding of technical service operations and customer expectations.
• Attention to quality, documentation, safety and regulatory compliance.
• The ability to develop people, address performance issues and maintain service standards.
• Coachability and openness to mentorship, with the drive to grow into a senior management role.

Remuneration and benefits

• A Cost-to-Company package, dependent on qualifications, experience and demonstrated capability.

APPLICATIONS

Submit a comprehensive CV and a brief cover letter outlining your relevant operations and leadership experience.

Email: nationalops@marlintechnologies.co.za

Should you not be contacted within 30 days of submitting your application, please consider your application unsuccessful.

www.marlintechnologies.co.za/mtg/

Pay: R16 000,00 - R20 000,00 per month

Experience:

• Operations: 5 years (Required)

License/Certification:

• Drivers License (Required)

Location:

• Amanzimtoti, KwaZulu-Natal (Preferred)

Work Location: In person