Senior Quotation and Order Management Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 07/27/2026

The successful candidate will be responsible for performing all necessary functions to ensure customer satisfaction. Primary activities include evaluation of customer inquiries and compatibility with Metso pump equipment and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.

In this position, you will report to the Pump Operations Manager, South Africa .

This position is mainly located in Alrode, Gauteng .

TEAM YOU WILL BELONG TO

You will join the Q&M Pumps Team and work closely with Internal and External Stakeholders such as Quote and Order Management for pumps spare parts managed by the Market Area Africa QOM Team, Warehouse , Logistics and DHL .

WHAT YOU WILL DO

Provide excellent responses to end users and sales team when taking purchase orders and answering requests for pricing, delivery, product and technical information

Process customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry.

You will also be responsible for expediting all activities on proposals through daily communication with Purchasing, Engineering, Production, Shipping and Accounting to meet the customer’s requirements

Prepare customer quotations based on application, specifications, costs, and pricing guidelines

Accumulates costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts

Evaluates vendor quotes and shop cost estimates

Establish selling prices of pump equipment based on previous history, evaluation of customer, evaluation of the market, and company objective margin

Administers order entry of customer purchase order and provides required back-up information to all other departments involved in the order execution

Establish and maintain a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge

Participate in establishment of pricing strategies and customer negotiations

Resolve order related problems, discrepancies, and customer-related issues working with sales and product support teams

Accountable for pump equipment order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers

Demonstrate cooperative team effort within the solutions group and the team

Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment

Improve efficiency of on-time delivery

Demonstrates dependability and punctuality

Observes safety regulations and exhibits a concern for safety

Shows commitment to quality ethics and focuses on meeting the needs and expectations of both the internal and external customers

Travel (both domestic and international) may be required as needed

Perform other duties and/or other special projects as required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS & EXPERIENCE

Matric (Grade 12)

2-5 years’ experience in customer service or similar role

Salesforce SAP

High school diploma or equivalent work experience

SKILLS AND ABILITIES

Strong drive, and performance orientation Ability to work in a team atmosphere

Well-spoken and ability to stay calm and focused under high pressure situations Attention to detail and a sense of urgency-oriented behaviours are required

Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines

Self-motivated / performance driven focus on providing excellent customer service Prepared to work flexible work hours to meet deadlines when required

Strong communication, co-operation and interpersonal skills to manage internal and external interfaces

WHAT'S IN IT FOR YOU

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

Compensation and rewards - Global incentive program tied to business and performance targets

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

Go to our website www.metso.com, click on careers and start your application

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com