Senior Receptionist

Recruiter: Bright Search Recruitment (Pty) Ltd

Job Ref: JHB003208/Tori

Date posted: Tuesday, July 7, 2026

Location: Grahamstown, South Africa

SUMMARY: Outline of job role and purpose : A Receptionist ensures smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guests

Key responsibilities and accountabilities:

• Ensuring that daysheets are updated daily with correct information and shared with all relevant departments timeously.
• Assist with daily safari shop sales with guests and staff
• Communication management – ensuring that all phone and radio calls are responded to as per company policy and procedures.
• Ensure all guest special requirements are noted, acted upon, and communicated to relevant departments
• Act as a central control point in any emergency situation and ensure you follow company policies and procedures with regard to any emergency situation.
• Assist with Kwandwe Logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times.
• Guest and staff billing – ensure accurate billing and smooth running check-in and/or check-out procedure
• Follow Kwandwe Policies & Procedures with regard to payments received, gratuities, forex, and cash handling and management
• Provide a professional and friendly service to all guests
• Ensure all Front Office Duties are done as per the Front of House BOPS

O utline of ideal candidate profile :

The Front Office is the area of the Kwandwe Experience where guests form their first and last impressions of Kwandwe – this makes it really important for Reception staff to work hard to create a pleasant experience for guests to ensure their return. These competencies include the following requirements:

• Personality
• An outgoing, warm, and friendly personality
• Needs to be well presented
• Positive attitude, self-motivated, confident, and comfortable around people from all walks of life
• Excellent communication and interpersonal skills (listening skills, verbal communication, etc)
• Good sense of humour
• Specific Job Skills
• Good guest relations abilities (including effective listening and communication skills)
• Excellent people skills
• Good knowledge of Front Office
• Ability to work under pressure and under tight deadlines
• Attention to detail & Accuracy of utmost importance
• High energy levels & drive to get things done
• Initiative to look for ways of improving
• An appreciation of other cultures. The ability to speak and/or understand another language would be an advantage
• Computer Skills

• Good standard of IT and numeracy
• Computer literate with excellent skills in Excel
• ResRequest and Sage or similar

• Literacy and Numeracy

• Fluent in English (speak, read, and write)
• Excellent literacy skills (writing of emails, viewing web pages)
• Excellent arithmetic skills (counting quantities, using percentages, understanding tables in reports, and interpreting graphs)

• Commercial Skills

• Commercial awareness – understanding the company
• Understanding resources and suppliers
• Stay up-to-date on Industry and World Developments

• Team player Ability

• Flexibility
• Strong time management and team player skills
• Demonstrable team player qualities
• Analysing and problem-solving skills

POSITION INFO: Qualifications and experience required Matric or Grade 12 certificate Minimum of 2 years hospitality experience in reputable establishments Front of House Experience is a must Valid Driver's license- with experience in driving