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Senior Restaurant Manager

Life & Brand Portfolio

Cape Town, Western Cape

Salary not listedFull-time · Posted 5 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Tiger's Milk Century City seeks an experienced Senior Manager to join our team. This candidate will be responsible for effective communication with guests and management of staff. The ideal candidate should highly motivated, efficient and have previous experience in a similar role and environment.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Daily administrative requirements;
  • Events and functions; all events and function communication to guests and management; communication to relevant departments for stock and OE requirements, for approval by the General Manager;
  • If by any chance the General Manager is not on duty you will be in charge / responsible and accountable for the venue;
  • Daily club and floor operational requirements;
  • FOH and guest liaisons;
  • Daily pre and post shift checklists are, implemented, completed, checked and filed.
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement;
  • Daily checking of My Inventory on My Micros;
  • Ensuring that all staff rostered to work are on time;
  • Regular presence on the restaurant floor during service;
  • Labour Management – ensuring a 20% labour cost is maintained..

QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED:

  • 2-3 years in a similar role.
  • Experience in dealing with high volume, in a similar environment would be preferable;
  • Strong Leadership ability;
  • Intermediate Microsoft Excel and Word skills;
  • Strong analytical and problem-solving skills;
  • High attention to detail and process driven;
  • Ability to interpret statistical information;
  • Ability to communicate verbally and in writing with all levels of management, external customers and third-party service providers;
  • Self-motivated and deadline oriented;
  • Ability to multi-task
  • Discretion and integrity
  • Problem analysis and problem-solving skills
  • Stress tolerance
  • Decision-making
  • This person will be for employment in a position of trust and honesty and entails the handling of cash or finances

PLEASE NOTE THAT PREFERENCE WILL BE GIVEN TO CANDIDATES FROM A PREVIOUSLY DISADVANTAGED BACKGROUND, IN TERMS OF OUR COMMITMENT TO EMPLOYMENT EQUITY.

WE RESERVE THE RIGHT NOT TO MAKE AN APPOINTMENT.

SHOULD YOU NOT RECEIVE FEEDBACK WITHIN TWO WEEKS PLEASE ASSUME THAT YOUR APPLICATION HAS NOT BEEN SUCCESSFUL

Job Type: Full-time

Pay: R16 000,00 - R20 000,00 per month

Work Location: In person

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 5 days ago

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