Senior Restaurant Manager

Job Purpose

The Senior Restaurant Manager is responsible for leading all aspects of restaurant operations to ensure exceptional customer service, operational excellence, and profitability. The role involves managing and developing the restaurant team, maintaining RocoMamas brand standards, achieving financial targets, and creating a safe, clean, and engaging environment for both customers and employees.

Key ResponsibilitiesOperations Management

• Oversee the day-to-day operations of the restaurant.
• Ensure compliance with RocoMamas operating procedures and brand standards.
• Maintain high standards of food quality, presentation, cleanliness, and customer service.
• Monitor opening and closing procedures and ensure operational readiness.

Team Leadership

• Recruit, train, coach, and develop restaurant managers and team members.
• Conduct performance reviews and provide ongoing feedback.
• Build a positive, high-performing team culture.
• Prepare staff schedules to ensure adequate staffing while controlling labour costs.

Customer Service

• Deliver an outstanding guest experience by ensuring fast, friendly, and efficient service.
• Handle customer complaints professionally and implement corrective actions.
• Encourage customer engagement and promote guest loyalty.

Financial Management

• Manage restaurant budgets and achieve sales and profit targets.
• Control food, beverage, labour, and operating costs.
• Monitor daily sales, cash handling, banking, and financial reporting.
• Analyse business performance and implement strategies to improve profitability.

Inventory and Stock Control

• Manage stock ordering, receiving, storage, and inventory counts.
• Minimise waste and prevent stock losses.
• Ensure accurate stock records and cost control.

Food Safety and Compliance

• Ensure compliance with food safety, health, hygiene, and occupational health and safety regulations.
• Maintain restaurant cleanliness and equipment standards.
• Ensure all licences, inspections, and compliance requirements are up to date.

Business Development

• Support local marketing initiatives and promotional campaigns.
• Identify opportunities to increase sales and improve operational efficiency.
• Build strong relationships with customers and the local community.

Qualifications

• Experience in a high-volume, fast-casual or casual dining restaurant is highly desirable.

Skills and Competencies

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Sound financial and business acumen.
• Strong problem-solving and decision-making skills.
• Effective planning and organisational skills.
• Customer-focused with a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.

Key Performance Indicators (KPIs)

• Food and labour cost management.
• Customer satisfaction and guest feedback.
• Staff retention, engagement, and performance.
• Compliance with food safety and operational standards.
• Stock variance and waste control.
• Restaurant profitability and operational efficiency.

Working Conditions

• Flexible schedule, including evenings, weekends, and public holidays.
• Ability to work in a fast-paced environment.
• Standing and walking for extended periods.
• Availability to respond to operational issues when required.

Pay: From R10 000,00 per month

Work Location: In person