Senior Sales Associate - Nintendo In-Store, Sandton City

Experience Gaming at Its Best – Join the Nintendo Team!

Are you a passionate gamer with strong sales experience and the confidence to lead from the front? Do you know how to turn great customer interactions into sales, drive add-on opportunities, and motivate a team to deliver exceptional results?

We’re looking for a Senior Sales Associate to join our Nintendo in-store team. This is an exciting opportunity for an experienced sales professional who can combine a passion for gaming with strong commercial awareness, customer service, and floor leadership.

As a Senior Sales Associate, you will lead by example on the sales floor, drive revenue and add-on sales, support and coach Sales Assistants, and ensure that the Nintendo brand experience is consistently delivered to the highest standard.

Why Join Us?

• Be part of an exciting and vibrant Nintendo retail environment.
• Work alongside a team that shares your passion for gaming.
• Develop your leadership, sales, merchandising, and customer experience skills.
• Gain valuable experience in a fast-paced, internationally recognised gaming brand.
• Take ownership of sales performance and help drive the success of the store.

Your Responsibilities

Drive Sales & Revenue

• Lead by example on the sales floor to achieve daily and monthly individual and store revenue targets.
• Proactively drive cross-selling and upselling, with a particular focus on software and accessories.
• Monitor daily sales performance against targets and adjust floor activity to maximise opportunities.
• Drive key sales metrics including**.**

Own Floor Operations & Merchandising

• Maintain an tidy sales floor and ensure visual merchandising is executed in line with brand standards.
• Ensure all demo zones, interactive stations, and trial hardware are operational, clean, engaging, and fully stocked.
• Manage floor replenishment.
• Complete daily opening and closing floor checks, including POS readiness and security procedures.
• Take accountability for maintaining strong stock accuracy and minimising shrinkage.

Deliver an Exceptional Customer Experience

• Set the standard for exceptional customer service across every customer touchpoint.
• Actively engage customers at demo and trial zones and convert floor traffic into sales.
• Handle customer queries confidently and resolve floor-level issues quickly and professionally.
• De-escalate customer concerns and ensure appropriate issues are resolved within the same shift or within 24 hours.
• Gather customer feedback and share relevant insights with the Store Manager.

Lead & Develop the Sales Team

• Motivate Sales Assistants during shifts to optimise sales performance and customer service.
• Provide ongoing on-the-job coaching and training in product knowledge, Nintendo software titles, sales techniques, and effective pitching.
• Ensure effective floor coverage and manage staff rotation during peak trading periods.
• Lead by example and promote a positive, collaborative, high-performance team environment.
• Uphold and demonstrate company values: Focus, Innovate, Get Things Done, and Teamwork.
• Support consistent standards for punctuality, presentation, conduct, and professional behaviour.

Requirements:

• Completed National Senior Certificate (Grade 12).
• 2+ years of retail sales or sales consultant experience, preferably within gaming, consumer electronics, technology, or a similar environment.
• Previous experience taking a senior, supervisory, key-holder, or floor-leading role will be advantageous.
• A genuine passion for gaming and strong knowledge of Nintendo products, franchises, consoles, games, and accessories.
• Demonstrated ability to achieve and exceed sales targets.
• Strong understanding of upselling, cross-selling, add-on sales, and sales KPIs.
• Confident communication and customer engagement skills.
• Ability to coach, motivate, and influence other team members.
• Strong organisational skills and attention to detail.
• Ability to remain calm, professional, and solutions-focused when dealing with customer concerns.
• Must be a South African citizen.
• Must live within a reasonable commuting distance of Sandton City.

Ready to Level Up Your Career?

If you’re an experienced sales professional who loves gaming, thrives on targets, and has the confidence to lead a team on the floor, we want to hear from you!

Join the Nintendo team and help us deliver an unforgettable gaming experience to every customer.

Apply Today!

Please note that successful candidates will be required to undergo background screening, including criminal record, qualification, identity, credit, and reference checks.