Service Advisor Kia South Africa (Pty) Ltd - IMFRG Nelspruit
Motus
Nelspruit, Mpumalanga
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Description:
The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities:* To deal with all customers and coordinate service work and time
- To act as liaison between service customers and dealership
- To promote the sales of labour and parts
- Maintain service appointment list
- Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
- Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
- Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
- Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
- Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
- Settle customer complaints promptly
- Explain to the customer work performed and parts replaced when presenting the invoice
- Inform the Service Manager about trends in customer appointments, and shop performance
- Inform the sales department of the customers intention or possible intention to trade or sell
- Perform test drive after completion of repairs if necessary
- Attend training that the distributor provides for Service Advisor
- Maintain neat and tidy appearance for greeting customer
- Develop communication skills to reinforce customer relationship
- Conform to warranty policies
- Keep on top of work in progress
- Cash outstanding Qualification and Experience:* Matric Certificate
- 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
- Kia brand background would be an added advantage Skills and Personal Attributes:* Occupational Health and Safety
- Trust and Integrity
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Nelspruit?
Many customer service roles in Nelspruit are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 weeks ago