Service and Maintenance Administrator
Eazi Access Rental
Richards Bay, KwaZulu-Natal
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
- JOB PURPOSE
Administration of all Services and Maintenance
- Key performance areas
Machine uptime
- Ensure technicians are sensitized to SLA status
Maintenance Administration and Planning
- Maintaining and tracking assets, its maintenance and state.
- Upkeep of System data relating to service and maintenance, planning and processing of job cards, breakdowns and service bulletins.
Service Stockholding
- Transacting and control of maintenance stock.
Customer Service
- CSI
- Query management
Procurement
- Requisitions
- Supplier communication
- ORGANISATIONAL STRUCTURE
Operational
- DECISION MAKING AUTHORITY
Field service resource allocation
JOB DESCRIPTION
The Service and Maintenance Administrator is responsible for the following:
AREA / TYPE
Responsibilities
Machine Availability
1. Ensure technicians are updated in terms of SLA status and assist with planning to avoid SLA breach.
Maintenance Administration and Planning
1. Update comments on breakdowns at least every day.
2. Filing of machine documentation and attaching to system.
3. Counter updates
4. Monitor and correct maintenance cycle problems.
5. Merge Maintenance Projects.
6. Plan Job cards.
7. Distribute Job card data.
8. Record Items, hours, counter and requisitions per job card.
9. Update job card status.
10. Initiate and process Requisitions and PO’s based requirement.
11. Scan and attach service documents to system (Load Test etc.)
12. Reporting (Internal) as designated.
13. Initiate and follow up on Exchange (Rental) tasks.
14. Book and confirm S&T for technicians if applicable.
Service Stockholding
1. Order spares as per minimum stock levels.
2. Receiving of all spares and relevant documentation.
3. Monthly stock-take administration.
4. Ordering and Issue of PPE
Customer Service
1. Standby after hours
2. Query Management
1. Net promoter score
Procurement
1. Communicate PO Numbers with Suppliers.
2. Follow up urgent orders and payment.
3. Filing of procurement function documentation.
3.
- SKILLS REQUIRED – SPECIFIC
- SKILLS
KPA
Skill
Administration
1. Matric / Grade 12
2. Well organised and detail orientated
3. Computer Literacy (MS Office)
4. Filing and Retrieving
- INTERNAL COMPETENCIES
Competency
Level
AX Basic Training
Do
Customer Satisfaction, Communication and Telephonic Selling
Do
AX Procurement (User)
Do
Machine Familiarization
Do
AX Service and Maintenance
Do
- WORK EXPERIENCE REQUIRED
Job
Functional experience
Years
Administrator
Data Capture Clerk
2
Working on a procurement system
2
Ordering of spares
1
Exposed to technical environment
1
Computer - Microsoft
2
Customer Service
Customer interacting position or customer service and query management
2
Job Types: Full-time, Permanent
Work Location: In person
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Richards Bay?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
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Found on Indeed · Posted 1 weeks ago
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