Service and Technical Specialist

About Us:

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.

Job Overview:

To ensure high levels of technical support and technical investigations for dealer network and key accounts in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations.

Key Duties and Responsibilities:

• Reports

Compile detailed, precise and concise technical reports.

• Technical Investigations and resolution

Case resolution information to be shared with all relevant parties (warranty, parts, dealerships, marketing, source plant, and customers). Proactive and early identification of product non-conforming components.

• Technical repairs and support queries

Coach, advise and support colleagues, dealer personnel in resolving technical queries/issues timeously. This includes, but is not limited to, travelling to the customers and dealers at times to proactively resolve queries.

• CSI – FFV

Proactive and early identification of product non-conforming components.

• Continuous improvement

Responsible for continuous improvement initiatives aimed at reducing costs and improving processes.

• Key account management

KAM after-sales service business, technical support, customer engagements.

Qualifications:

• Grade 12 and a National Technical Higher Diploma (NTHD) in Mechanical or Electrical Engineering, or an equivalent qualification.
• Systems and Diagnostic Training certification/qualification Advantageous.
• Qualified Motor/ Diesel Trade Technician.

Experience:

• 5 years’ experience in specialized field

Special Knowledge:

• Product knowledge with technical background
• Mercedes-Benz Technical Maintenance level a pre-requisite
• Computer Literacy

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

Our company places emphasis on reducing environmental footprint and contributing positively to society.

#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!

Closing date: 6 August 2026