Service Controller

D A I S Y B U S I N E S S S O L U T I O N S

Service Controller

Service Division · Bryanston, Johannesburg · Permanent · 1 Position

The person clients rely on. The role that keeps the engine running.

40yrs 100+ 1

Serving South Africa National Technicians Open Position

A B O U T D A I S Y B U S I N E S S S O L U T I O N S

40 years of South African business. Powered by people

who care.

Daisy Business Solutions has been a trusted partner to South African businesses for four decades

— delivering end-to-end technology solutions across Telco, Connectivity, Office Automation,

Managed IT, Networking, Software, Security, and Document Management. With a national

footprint, 100+ technicians deployed across the country, and clients ranging from small businesses

to large enterprises, Daisy has built its reputation on one thing above all else: reliable, responsive

service.

That reputation starts with the people closest to the client. The Service Controller role is one of the

most important in the business — sitting at the centre of client communication, service

coordination, and operational follow-through. It is the role that clients feel every time they pick up

the phone, and the role that keeps Daisy's service delivery running smoothly from the inside.

We are looking for a professional, organised, and customer-focused Service Controller to join our

Bryanston team — someone who thrives in a fast-paced environment, takes pride in excellent

service, and wants to build a long-term career in a company that values the people who make a

real difference.

No two days are the same

This is a dynamic, varied role — you will handle a mix of customer queries, service

requests, repairs, quotes, and cross-department coordination. If you enjoy staying busy,

problem-solving on your feet, and seeing tasks through to completion, this is the

environment for you.

Your impact is visible and valued

When a client's issue is resolved quickly and professionally, that is you. When the service

department runs smoothly and deadlines are met, that is you. The Service Controller is a

critical role — and the people who do it well are recognised and rewarded for it.

A real path forward for people who take initiative

Daisy actively supports career development for people who demonstrate capability and

drive. Strong performers in this role grow into Senior Service Coordination, Customer

Relations Management, and Account Management positions within the business.

T H E R O L E

What you will own

As a Service Controller at Daisy's Bryanston office, you are the first point of contact for clients

requiring service support — and the operational link between the customer and every team that

needs to be involved in resolving their issue. You will manage a high volume of incoming queries,

log and track service requests from first call through to resolution, coordinate across departments,

and ensure every client receives timely, professional communication throughout their interaction

with Daisy.

Success in this role looks like a service function that runs cleanly and on time. Service requests

are logged accurately, repairs are tracked and followed up, clients are kept informed at every

stage, and turnaround times are consistently met. After six months, you are the person both clients

and internal teams rely on — because you are organised, proactive, and dependable.

Day-to-day responsibilities

• Handle customer calls and emails daily — providing quick, professional, and helpful

responses to every client interaction

• Log service requests, maintenance calls, repairs, and loan units accurately in the system,

ensuring everything is tracked, assigned, and followed up

• Coordinate across departments — resolving customer issues, processing quotes, placing

orders, and ensuring jobs are completed efficiently and on time

• Keep customers informed and updated throughout the progress of their queries, repairs, or

system issues — providing regular, proactive communication

• Manage multiple open requests simultaneously, prioritising effectively to meet SLA

requirements and turnaround targets

• Handle escalations and difficult customer situations with professionalism, empathy, and

composure — finding solutions even under pressure W H A T W E ' R E L O O K I N G F O R

You're the right fit if...

You have at least three years of experience in a customer support or call centre environment and

you know how to manage a busy, high-pressure workload with professionalism and composure.

You are organised, proactive, and comfortable working with multiple priorities at once. You

communicate clearly — whether you are handling a frustrated client on the phone, following up

with a technician, or updating a quote in the system. You take pride in the quality of your service,

and you do not let things slip through the cracks.

Essential requirements

• Minimum 3 years of experience in a customer support or service coordination role —

essential

• Minimum 3 years of experience in a call centre environment

• Excellent verbal and written communication skills — confident across phone, email, and

internal communication

• Computer literate with solid knowledge of Microsoft Office (Word, Excel, Outlook)

• Ability to manage multiple tasks and priorities simultaneously in a fast-paced, high-pressure

environment

• Matric Certificate — minimum qualification

• Based in or able to commute to Bryanston. Occasional travel may be required.

Attributes we look for

• Organised and detail-oriented — you log accurately, follow up consistently, and nothing gets

forgotten

• Calm under pressure — you handle difficult situations and frustrated clients with patience and

professionalism

• Proactive — you spot potential issues before they escalate and act without waiting to be

asked

• A genuine team player — you contribute positively to the culture, energy, and performance of

the people around you

• Customer-first — you genuinely care about the experience every client has with Daisy, from

first call to final resolution C O M P E N S A T I O N

A market-related package in a role that matters.

Daisy offers a market-related salary package for this role, commensurate with experience and the

scope of responsibilities. This is a permanent position in a stable, well-established business — with

the security and support that comes from being part of a nationally recognised company with four

decades of operation behind it.

Base Salary Market related — commensurate with experience

Structure Permanent, full-time

Location Bryanston, Johannesburg (office-based)

Travel Occasional — as required

Reporting Line Janice Pillay, Service Division

T R A I N I N G & C A R E E R D E V E L O P M E N T

Supported from day one. A clear path from there.

You will receive full on-the-job training across Daisy's systems, processes, products, and service

procedures from the moment you start. You will not be left to figure it out alone — the service team

and management are invested in your success and provide ongoing support and coaching

throughout your time in the role.

What your onboarding includes

• Full training on Daisy's internal systems, service logging platforms, and operational

procedures

• Product and portfolio knowledge training — so you can handle customer queries with

confidence from the start

• Ongoing coaching and support from the service team and your direct manager throughout

your ramp period

• Exposure to cross-functional teams — technical, sales, and operations — building a broad

understanding of the business 01 02 03 04

Service Senior Service Customer Account

Controller