Service Coordinator

Job Summary:

To manage and coordinate the scheduling, planning, and execution of service activities for compressors and compressed air equipment while ensuring service efficiency, compliance, and customer satisfaction.

Key Responsibilities

• Plan, schedule, and dispatch technicians for breakdowns, installations, and preventative maintenance.
• Prioritize urgent service calls and manage service contract schedules and compliance.
• Coordinate communication between customers, technicians, and the Service Manager.
• Load and manage service, sales, and purchase orders on the ERP system.
• Ensure accuracy of job cards, service reports, and invoice documentation.
• Track inventory levels, reserve parts for jobs, process GRNs, and liaise with the warehouse.
• Follow up on back orders, supplier deliveries, and discrepancies.
• Maintain service history records and assist with warranty claims.
• Compile and update weekly service performance reports.

Minimum Requirements

• Matric / Grade 12.
• Minimum 2 years’ experience in a service coordination or service administration role.
• ERP system experience (Oracle/Siebel/ Syspro).
• Strong organizational, communication, and coordination skills.

Personal Attributes

• Detail-oriented, reliable, and well-organized.
• Able to work under pressure in a fast-paced service environment.
• Strong sense of accountability and customer focus.

What we offer

• Competitive base salary aligned to experience, qualification and market benchmarks
• Performance-based incentive (SSIP) linked to sales support, customer service, and business objectives.
• Medical aid and pension/ provident fund benefits.
• Opportunities for learning, development, and career progression within a global organization.