Service Desk Agent | Bellville, Western Cape | Permanent

Designation: Service Desk Agent | Bellville, Western Cape | Permanent

Category: Administration and Operations

Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents

Posted by: PSG Financial Services

Posted on: 11 Sep 2026

Reference Number: POS43371

Closing date: 25-Sept-2026

Position Type: Permanent

Location: Tygerwaterfront The Edge

Overview:

VACANCY |SERVICE DESK AGENT| BELLVILLE, WESTERN CAPE**| PERMANENT**

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job description:

PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company portals and PSG applications. You will be part of a team of support agents. The ideal candidate must have a degree and excellent telephone etiquette. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.

Responsibilities:

• Telephonic/written support of end users of PSG’s CRM system
• Manage expectation of clients
• Ticket resolution of tickets that come through the ticketing system
• Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
• Liaise between users and various departments to resolve problems or issues

Minimum requirements:

• Completed Bachelor’s Degree, Information Systems ( Preferred)
• 2-3 years IT software system support experience
• Proficient in both spoken and written English and at least one other of the official South African languages
• Excellent Computer literacy (MS Office)

Competencies required:

• Effective communication and knowledge sharing abilities
• Attention to detail and accuracy
• Communication and influencing skills
• Results Orientated and driven to find solutions

How to apply:

Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 25 September 2026. By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.