Service Desk Engineer - Night Shift

Service Desk Engineer - Night Shift

Position Overview

We are recruiting a Service Desk Engineer to work on a night shift basis. The role is based in Cape Town, and the shift pattern will be Sundays to Thursdays starting at 22:30PM and ending at 07:30AM

In this role, you will have the opportunity to work with a range of different customers resolving their IT issues by delivering the right solutions at the right time. This is a great role for an established IT support engineer who is looking for their next challenge.

Salary & Benefits

The budgeted salary for this role is 24,000 - 30,000 ZAR monthly (depending on experience), with an additional 30% nightshift allowance.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Ensuring our client’s systems and network infrastructure smooth running, ensuring they get maximum benefits from them. Activities may include:
• Answering inbound calls within an agreed answer time
• Logging all customer issues, queries, and requests into the ticket management system.
• Providing Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of the first-time fix.
• Undertake hardware configurations and software installations.
• Managing and working to internal and customer SLA’s, escalating any concerns.
• Creating and maintaining customer-specific infrastructure documentation.
• Having end-to-end ownership of problem resolution.
• Managing client expectations through clear communications.

Qualifications & Experience

The right candidate for this role will be able to work on a night shift pattern and will also have:

• 1-2 years’ experience as a service desk engineer supporting SME’s
• Experience of working within a wider service delivery function
• The ability to support multiple clients as part of a single role
• Technical experience with Microsoft Windows Server, Microsoft Office 365, Microsoft Office Exchange and Active Directory

Experience of the following would be advantageous:

• Firewalls, Router & VPN Technologies
• Networking Technologies
• VPN Technologies
• Microsoft Sharepoint
• Microsoft Azure
• Microsoft Intune

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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