Service Desk Technician Mr Price Group Technology

Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?

Then our position within our Service desk is a great first step into the IT field for you.

• Qualifications: Grade 12

IT diploma/ Certificate

At least 1 year in an IT or Helpdesk environment

The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage

Strong verbal and written communication skills

Excellent interpersonal and customer-facing skills Strong administration skills

Strong ability to work accurately with attention to detail

Familiarity with MS Office products

A high level of confidentiality

• Responsibilities: Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group

Liaise with external service providers to escalate problems where required

Support our suppliers who use our software.

You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.

You would be required to work an 8-hour shift in line with the Service Desk operating hours.

Your own reliable transport is preferred.