Service Supervisor Field Service X2 Global Grade 10

Barloworld Equipment

Other, Northern Cape

Salary not listedFull-time · Posted 3 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Key Outputs

Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and / or components
Manage and monitor work in progress
Apply all applicable policies and procedures, e.g. warranty, safety, etc
Effectively communicate verbally and non-verbally with team, management, customers and peers
Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
Ensure outputs of service audits are achieved.
Make sure that all repairs are performed in line with the warranty procedures
To manage and repair all the equipment repairs
To successfully lead the team and ensure that all repairs are done timeously
Managing the team meetings
To complete monthly reports.
To liaise with the service management to ensure that all outputs are met.

Qualification, Experience and Competencies

Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)
Minimum 5 years post-apprentice / learnership experience
Standing as supervisor or as team leader on several occasions or being a service planner for at least 2 years
Knowledge of the planning function.
Computer literate
Supervisory knowledge will be advantageous.
Excellent technical, interpersonal and leadership skills.
Sound interpretation of communication skills
Basic technical report writing
Basic business and financial understanding
Driver's license – Code B

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 weeks ago