Service Supervisor Field Service X2 Global Grade 10
Barloworld Equipment
Northern Cape
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
Job description
Key Outputs
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Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and / or components
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Manage and monitor work in progress
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Apply all applicable policies and procedures, e.g. warranty, safety, etc
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Effectively communicate verbally and non-verbally with team, management, customers and peers
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Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self
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Ensure outputs of service audits are achieved.
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Make sure that all repairs are performed in line with the warranty procedures
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To manage and repair all the equipment repairs
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To successfully lead the team and ensure that all repairs are done timeously
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Managing the team meetings
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To complete monthly reports.
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To liaise with the service management to ensure that all outputs are met.
Qualification, Experience and Competencies
- Qualified Artisan. [Mechanic in relevant trade (e.g., Diesel Mechanic / Earthmoving Equipment Mechanic)
- Minimum 5 years post-apprentice / learnership experience
- Standing as supervisor or as team leader on several occasions or being a service planner for at least 2 years
- Knowledge of the planning function.
- Computer literate
- Supervisory knowledge will be advantageous.
- Excellent technical, interpersonal and leadership skills.
- Sound interpretation of communication skills
- Basic technical report writing
- Basic business and financial understanding
- Driver’s license – Code B
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 months ago