Settlement Risk and Reconciliation Investigator

We're Hiring: Settlement Risk and Reconciliation Investigator

Location: Durban

Reporting To: Head of Settlement Risk and Reconciliation

About the Role

The purpose of the Settlement Risk and Reconciliation Investigator role is to ensure the integrity and accuracy of the end-to-end cash reconciliation process by verifying that the value deposited into a device corresponds with the value counted, received, and ultimately settled to the client.

The role is responsible for investigating and resolving discrepancies, conducting reconciliation reviews, tracking outstanding bags, gathering evidence, and liaising with internal and external stakeholders to identify root causes, mitigate risk, and ensure accurate settlements.

Key Responsibilities

• Reviewing and matching bags in allocated cash centres to relevant reconciliation category.
• Managing the outstanding bags by tracking and tracing bags with CIT cash centres and clients.
• Resolving CMS calls logged with our contact centre or ensuring regular feedback is provided within SLA.
• Investigation of variances with clients and cash centres, obtaining supporting documents and video footage from clients and cash centres.
• Liaising with relevant departments for escalations regarding open investigations.
• Arranging appointments with cash centre and client for review of processes.
• Travel to sites and cash centres to review footage, bags and client’s documentation and findings report to be submitted.

Qualifications & Experience

Required

• Matric essential (Grade 12)
• Relevant accounting / finance, or business administration qualification would be advantageous.
• Valid driver's license.
• 2+ years' experience in reconciliations, investigations, banking operations, cash management, risk, audit, or financial administration.
• Experience conducting investigations into discrepancies, variances, or exceptions.
• Experience analysing transactions and supporting documentation.
• Experience dealing with customers, service providers, and operational stakeholders.
• Experience managing case files, queries, and escalations within defined service levels.
• Experience compiling investigation findings and reports.
• Experience within a banking, cash centre, CIT (Cash-In-Transit), ATM, cash management, or reconciliation environment.
• Experience reviewing CCTV footage and supporting evidence as part of investigations.
• Experience tracking and tracing cash bags or investigating cash shortages and surpluses.
• Exposure to fraud, forensic, risk, or audit investigations.

Key Competencies

• Exceptional attention to detail.
• Strong analytical and problem-solving ability.
• Investigation and questioning skills.
• High level of integrity and confidentiality.
• Planning and organisational skills.
• Effective stakeholder management.
• Strong verbal and written communication skills.
• Persistence and follow-through.
• Ability to work independently.
• Time management and prioritisation skills.
• Ability to work under pressure and meet SLA deadlines

Why Join Lesaka?

Join a purpose-driven Organisation at the forefront of financial technology and merchant enablement. You'll have the opportunity to shape growth strategy, influence key customer relationships, and lead a high-performing commercial team that directly impacts Lesaka's success and advances financial inclusion across South Africa.