Shift Supervisor

Alliance Foods SA (Pty) Ltd.

Other, Eastern Cape

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future ARM positions that may arise in the business.

KEY RESPONSIBILITIES

Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage

INHERENT REQUIREMENTS FOR THE JOB

Minimum 12 Months supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
Minimum of 12 months in an SS Role.
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand!

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What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday