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Site Manager, Rock Drill Tools, Northern Cape, Gamsberg

Mincon

Johannesburg, Gauteng

Salary not listedFull-time · Posted 3 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job title:

Site Manager – Rock Drill Tools – Mincon, Northern Cape, Gamsberg

Department: Mining

Location: Northern Cape, Gamsberg

Reports to: General Manager

Job Purpose

The Rock Tools Site Manager is responsible for the end-to-end management of the rock drilling tools contract on site, ensuring safe, efficient, and profitable operations. The role includes operational execution, leadership of a multi-shift workforce, inventory control, cost per meter (CPM) management, and client relationship management.

We are seeking to employ a vibrant, organised and customer-focused candidate to join our sales and operations team and take ownership of regional operations as well as external customer service and related administration.

Key Responsibilities**:**

  • Ensure compliance with safety standards and regulations.
  • Manage 24/7 shift-based operations and ensure service delivery.
  • Lead and manage a team of ±20 employees’ performance through regularly monitoring and providing required training, coaching, support, and feedback.
  • Ensure alignment with established procedures and recommend improvement
  • Control inventory, issuing, and stock accuracy.
  • Analyse discarded or prematurely failed tools to determine root causes (e.g., operator error, incorrect tool selection, or geological conditions).
  • Monitor and optimise Cost per Meter (CPM).
  • Maintain strong client relationships and handle escalations.
  • Provide technical support on drilling and tool selection.
  • Ensure timeous weekly and monthly reporting.
  • Ensure adequate staff placement, i.e., manage/approve applicable leave for subordinate employees and implementation of HR management processes.

Minimum Requirements**:**

  • Grade 12 or equivalent qualification. Tertiary education is highly advantageous.
  • 5–10 years of mining experience.
  • Working knowledge and experience in drilling DTH systems with an understanding of drilling / rock tools / consumables.
  • Experience managing teams of 10+ personnel.
  • Strong understanding of DTH drilling.
  • Knowledge of cost control and inventory management.
  • Effective communications in writing and verbal reporting.
  • Proven track record of managing large-scale contracts, SLA’s and commercial disputes.
  • Administratively competent, able to analyse costing requirements and calculate costings, estimations, and draft quotes.
  • Proficiency in Microsoft Office applications.

Key Performance Indicators**:**

  • Cost per Meter (CPM).
  • Tool consumption and bit life.
  • Inventory accuracy and turnover.
  • Service uptime and operational efficiency.
  • Contract profitability.
  • Client satisfactionm

Key Performance Indicators**:**

  • Stable and efficient site operations.
  • Controlled and optimised tool consumption.
  • Strong client relationships.
  • Ensure quality, cost optimisation and timely execution as per SLA, work instructions and Client’s instructions.

Non-Negotiable Requirements**:**

  • Proven mining site experience.
  • Experience managing shift-based teams.
  • Ability to manage both operational and commercial aspects.

______________________________________________________________________________

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 weeks ago

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