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Site Manager

Wasteplan

Other, Western Cape

Salary not listedFull-time · Posted 4 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

JOB SUMMARY

To manage and be responsible for the commercial site that are assigned relating to staff, equipment, client liaison, financial and operational performance. Ensure effective control and management of the site.

RESPONSIBILITIES

Operational management

  • To sort all trollies brought into the waste area
  • Follow all lawful instructions given by the line manager and onsite Supervisor
  • To bale materials in the baling machine
  • Report all problems faced on site to the line manager immediately
  • Ensure that the delivery and collection book is signed upon every completed collection (including both WastePlan Drivers and all our service providers removing waste offsite)
  • Ensure you are available when there is overtime required by the client
  • Report when there is enough recycling due for collection and to report general waste collections that are due on time
  • Ensure that the waste area is always clean and tidy, the cleaning of the waste area is required to ensure good housekeeping onsite
  • Separation of recycling streams as per their group (office paper, plastic, cardboard, etc.)
  • Keep all waste storage areas clean and swept
  • To ensure the skips onsite are covered to avoid any waste flying out of the skip when it is windy
  • Assist Drivers with loading all skips onsite

Reporting

  • Ensure that accurate data of the daily sorting activities for the various grades of recyclable material, composting material and general waste are entered into the electronic reporting system and provided to the data department daily.
  • Deal with and resolve expeditiously any queries that may be raised by the data department on the reports submitted.
  • Ensure that the daily zero waste audit results are captured into the electronic reporting system.
  • Perform and submit such site inspections reports as may be required by the Operations Manager.

Transportation

  • Arrange for collection of all recyclable material and general waste from site in a timely manner and ensure the correct use of the WastePlan purchase order system controlling the process is adhered to.
  • Engage with the transport department and resolve any collection issues arising.
  • Communicate with service providers and escalate any issues to the Operations Manager.

Client relations

  • Strategically managing client relationships to ensure customer satisfaction by addressing problems immediately, address proposals and improving service levels; (personal visits / phone call / email)
  • Meet with clients monthly to address previous and current issues, providing feedback on improvements, reporting aspects of interest (meeting minutes required)
  • Provide written communication / feedback regarding client relationships to Operations Manager

Personnel management

  • Induction and training of all staff as per company policy and procedures
  • Responsible for appointment of staff to comply with the SLA of the site’s as per Company policy and procedures.
  • Manage appointments / working permits / asylum documents of foreigners according to company policy and procedures.
  • Manage absenteeism by informing the Operations Manager and / or appoint or place relief staff where needed.
  • Train and develop staff to ensure maximum productivity and profit.
  • Disciplinary actions: executed as per the company disciplinary policies and procedures.
  • Prepare a weekly report on working hours, absenteeism and leave for payroll and ensure that all numbers are accurate.

Administrative responsibilities

  • Month end payroll to be completed as per the monthly deadline
  • Industrial relations (IR) reports with disciplinary actions taken or to be taken
  • Provide the correct information to the data department for the latter to set up a new account on the reporting platform and verify all company information
  • Scan and upload all client and employee documentation on Insync

SHEQ Responsibilities

  • Ensure that staff have the correct PPE equipment, as per company policy
  • Ensure staff is trained regarding SHEQ regulations, policies and procedures of WastePlan per site
  • Ensure that the SHEQ file is updated and correct
  • Ensure that all staff have been trained on dangerous equipment / goods and products
  • Manage incidents and accidents as per company policy and procedures
  • Responsible to ensure that the site comply with the SHEQ policies of WastePlan and the client
  • Responsible to uphold the SHEQ initiatives as set out in the company SHEQ policy.

COMPENTENCIES

  • Management skills
  • Ability to delegate
  • Ability to coach staff
  • Ability to work under pressure
  • Excellent skills in Microsoft Office
  • Attention to detail and a high level of accuracy
  • Good verbal communication skills
  • Ability to adapt to changing work requirements and situations
  • Group orientated leadership
  • Ability to listen and create an environment of trust for staff members
  • Problem solving skills and the ability to identify opportunities for process, system and work area improvement
  • Good planning and organizational skills
  • Performance orientated: possess initiative, enthusiasm and self-motivation to make things happen and gets things done
  • Self-starter who works well with limited supervision
  • Excellent work ethic
  • Passion for working with people
  • Desiring to serve customer needs, do what is best for the WastePlan team and to treat all employees with respect and dignity
  • Strong relational and communication ability in English; additional languages will be advantageous
  • An ability to work independently while remaining true to company policies and procedures
  • Operational skill: establishing and managing operations at client sites
  • A willingness to, at times, work on holidays and weekends / evenings if operations require it

REQUIREMENTS

  • Grade 12
  • Experience in the waste management or recycling industry
  • Valid driver’s licence
  • Superior management skills
  • 2 years’ relevant working experience

Employment will be implemented in accordance with the Employment Equity Act. Only Applicants considered for the role will be contacted.

Pay: R25 000,00 per month

Work Location: In person

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 4 days ago

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