SME - Program & Project Management

Johannesburg, Gauteng

Job Summary

Position Summary • Onsite Project manager to handle the projects related to Microsoft Teams Telephony for Sasol Mining. Candidate must be familiar of project management skills. Required Skills • Manage the successful delivery of projects and deliver to the agreed scope, quality, on time, on budget and to customer. • Manage the delivery phase versus the agreed baseline per defined project management Methodology, delivery tools and processes, to Manage and reduce overall risks and issues and to maximize profitability whilst managing scope and other changes and taking action to recover any discrepancies. • Manage the delivery performance to ensure projects are delivered on time and closed in time into the tools. • Manage risks and issues and own escalations (in liaison with line management) and ensure customers fulfill their obligations and recover costs in case of lapses. • Generate change requests as required and obtain appropriate customer and internal approvals, in line with project governance standards and ensure all project meetings are documented to reduce miscommunication risk and ensure traceability of decisions. • Ensure effective transition to Operations and Billing and conduct a formal project close, including Review of any lessons learned. • Obtain documented customer acceptance of the project deliverables and a conduct customer Satisfaction survey at end of the project. • Ensure full customer satisfaction and communication throughout the project life.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.

2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.

3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.

4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.

5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

Skill Requirements

1. Proficient In Project Management Methodologies And Tools, Particularly In Dmo And Project Execution.

2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.

3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.

4. Familiarity With Sla Management And Incident Resolution Processes.

5. Knowledge Of Capacity Planning And Change Management Principles.

Other Requirements

1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation Certification

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