Social Media & Employee Engagement Manager

Social Media & Employee Engagement Manager

Durban | Full-Time | On-Site

Do you have the personality to make people stop scrolling?

Can you walk onto an operations floor, grab your phone, put someone in front of the camera and turn an everyday moment into content people actually want to watch?

If YES , we want to meet you.

CP360 Durban is looking for a Social Media & Employee Engagement Manager who is part content creator, storyteller, presenter, culture champion and people person .

This is not a traditional desk-bound social media role. We want someone energetic, charismatic, creative and not camera shy — someone who can capture the real people, culture, energy and wins happening inside our business and turn them into content that gets people talking.

What You’ll Do

• Own and grow CP360 Durban’s social media presence across LinkedIn, Instagram, TikTok and other relevant platforms.
• Create and publish engaging short-form video and social content.
• Be comfortable behind and in front of the camera .
• Capture authentic, spontaneous moments rather than relying on over-produced corporate content.
• Showcase our people, culture, leaders, achievements, events and everyday wins.
• Develop creative employee engagement initiatives, campaigns, celebrations and recognition activities.
• Partner with HR, Operations, Training and Leadership to bring ideas and events to life.
• Turn great internal experiences into compelling external stories where appropriate.
• Build CP360 Durban’s employer brand and help position it as a workplace people want to be part of.
• Track engagement, identify trends and continuously improve our content.

We’re Looking For Someone Who Is

Charismatic. Creative. Confident. Fast. Naturally curious. Not camera shy.

You could be a Content Creator, Social Media Manager, Presenter, Host, Radio/TV Personality, Influencer, Events Specialist, Brand Specialist or Employee Engagement professional — or simply someone with an impressive personal brand and a proven ability to create content that gets attention.

Your job title matters less to us than your ability to create impact.

What Will Make You Stand Out?

• Strong short-form video and social media experience (minimum 5 experience)
• Excellent communication, presentation and storytelling skills.
• Comfortable presenting and creating content on camera.
• Able to shoot and edit quality content using a smartphone.
• Strong understanding of social media trends and what makes people stop scrolling.
• Energetic, proactive and highly creative.
• Naturally able to connect with people at all levels.
• Able to move quickly from idea content execution .
• Experience in employee engagement, employer branding, events or internal communications.
• Comfortable working in a fast-paced BPO/contact-centre environment.
• Understands that authenticity beats perfection .
• Video Assessment Requirement

As part of the application process, candidates are required to submit a video of no longer than 2 minutes. In the video, you will be asked to “sell Durban” as a leading BPO destination to an international audience.

Show us your ability to communicate with confidence, think creatively, influence an audience and compellingly showcase why international businesses should choose Durban and South Africa for their BPO operations.

Bonus Points

Presenter. MC. Radio personality. Journalist. Host. Performer. Content creator.

If you have experience in any of these areas, we definitely want to hear from you.

What Success Looks Like

We want people to see CP360 Durban online and think:

“What is happening at CP360 Durban?”

We want candidates thinking:

“I want to work there.”

Clients thinking:

“I want to partner with them.”

And our employees thinking:

“I’m proud to be part of this.”

You’ll have the opportunity to build and shape the voice, personality and visibility of CP360 Durban from the ground up , working closely with Leadership, HR, Operations and our people.

We’ll give you the platform.

We’ll invest in the right ideas.

You bring the energy, creativity and execution.

Ready to Make Some Noise?

If you want to sit behind a screen all day, this probably isn't the role for you.

If you walk into a room full of people and immediately think:

“There’s a story here.”

We want to meet you.

Apply now with your CV and, where available, examples of your social media work, portfolio or links to content you’ve created.

CP360 Durban. Our people. Our culture. Our story.

Let’s make sure the world sees it.